Director of Product - Marketplace Policy

StubHub•New York, NY

2d•$325,000 - $340,000•Hybrid

About The Position

StubHub is seeking a Director of Product - Marketplace Policy to lead the strategy for making high-stakes marketplace decisions at scale. This role involves establishing frameworks, systems, metrics, and governance to balance buyer experience, seller experience, marketplace growth, risk, and financial performance. The position will focus on moving StubHub from manual judgment-based policies to a data-driven, machine learning-powered decision architecture. This is a highly visible leadership role requiring close collaboration with senior leaders across various departments, serving as a trusted source of evidence and judgment. The ideal candidate will possess strong analytical and economic judgment, product and systems thinking, and the ability to make consequential decisions under uncertainty.

Requirements

10+ years of experience across product management, marketplace strategy, risk, trust and safety, fintech, fraud, payments, operations technology, decision science, or another systems-intensive environment.
Personally owned a high-stakes risk, policy, or decisioning system where false positives and false negatives created meaningful customer, commercial, and financial consequences.
Demonstrated success designing or scaling decision systems that materially influence customer, marketplace, or platform behavior.
Exceptional analytical and economic judgment, with the ability to reason rigorously about incentives, expected value, risk, and second-order effects.
Strong product and systems thinking, with experience designing how models, rules, policies, workflows, and human judgment interact within a complex operating system.
Deep fluency with data and quantitative decision-making; comfortable partnering closely with Data Science on predictive models, experimentation, measurement, and model performance.
Experience making consequential decisions in ambiguous environments where sophisticated stakeholders have competing objectives.
Proven ability to communicate contested recommendations to senior executives, build alignment, and hold a well-supported position under pressure.
Strong commercial and financial judgment, including experience owning or materially influencing a P&L, loss line, risk portfolio, or comparable business outcome.
Experience working across Product, Engineering, Data Science, Operations, Finance, Legal, Compliance, and commercial teams.
Ability to move fluidly between long-term strategy and detailed work on an individual model, decision rule, policy, workflow, or experiment.

Responsibilities

Set the Marketplace Policy Strategy, including defining long-term strategy, roadmap, principles, and decision frameworks.
Define metrics and success criteria for evaluating marketplace policy decisions and system performance.
Build alignment among senior leaders on how to approach different categories of marketplace risk.
Identify opportunities for Marketplace Policy to become a source of competitive advantage.
Develop a clear understanding of long-tail marketplace risks and ensure they are reflected in product and business strategy.
Own the system-level product architecture for listing risk, policy abuse, transaction risk, payment decisioning, seller fault, seller charges, and related policy systems.
Partner with Engineering and Data Science to develop machine learning and decisioning capabilities.
Design systems that continuously improve with new data and marketplace behavior.
Replace broad or manual controls with scalable systems capable of making differentiated decisions.
Ensure policies and models work together as a coherent architecture.
Create mechanisms for measuring false positives, false negatives, customer consequences, and financial consequences.
Provide executive leadership with clear levers for adjusting risk exposure.
Build frameworks to make the financial and customer consequences of changing controls explicit.
Develop early-warning mechanisms and monitoring for emerging marketplace risks.
Lead the policy response to large, complex, or high-risk events.
Ensure the business can respond quickly to changing conditions without defaulting to blunt controls.
Establish clear, explainable frameworks for determining responsibility when transactions do not go as planned.
Lead the evolution of seller fault attribution, buyer compensation, policy abuse detection, seller charges, and related marketplace rules.
Improve consistency in how similar cases are treated across products, geographies, and operational workflows.
Design policies and systems that make important marketplace decisions understandable to internal teams and, where appropriate, buyers and sellers.
Build configurable decision frameworks that can evolve without requiring major operational or technical intervention.
Develop a rigorous understanding of how marketplace policy drives various economic outcomes.
Partner closely with Finance, Analytics, Operations, and Data Science to develop forecasts, measurement frameworks, and investment priorities.
Make explicit recommendations about when to accept additional risk, introduce friction, change policy, or invest in new capabilities.
Quantify immediate financial consequences and longer-term marketplace effects of major policy decisions.
Help the organization make more precise tradeoffs when financial targets require changes to marketplace behavior.
Serve as the single-threaded leader for complex Marketplace Policy questions with competing objectives.
Develop evidence, analysis, and recommendations for material changes in marketplace risk approach.
Present decisions and recommendations clearly to senior and executive leadership.
Create clarity around decision rights, governance, escalation paths, and ownership.
Influence the company’s overall risk appetite by making available tradeoffs, consequences, and control mechanisms explicit.
Maintain a strong and defensible point of view while remaining willing to update decisions as new evidence emerges.
Identify opportunities where better policy and decision systems can simultaneously improve buyer trust, seller participation, and marketplace economics.
Explore how stronger identity, behavioral understanding, risk modeling, and differentiated treatment can unlock new capabilities.
Identify unique supply or marketplace dynamics where policy innovation can create strategic advantage.
Build a multi-year view of how increasingly sophisticated marketplace intelligence can create non-linear improvements in StubHub’s business.