Director of Product Management - Property Operations

Link Logistics•Chicago, IL

1d•$170,000 - $185,000

About The Position

Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo. As the Director of Product Management for our Property Operations Teams, you will play a pivotal role in defining and executing our technology strategy and roadmap for our business partners responsible for ground up building development and capital deployment. Reporting to the Vice President of Technology, you will be responsible for building and maintaining strong partnerships between the Technology department and business stakeholders. This role requires a strategic thinker with excellent communication skills, a deep understanding of business processes, and the ability to translate business needs into IT solutions.

Requirements

Minimum of 10 years real estate and technology experience
5 years managing customer success, technology operations, or SaaS platform delivery
Minimum of 5 years of people management experience
Experience defining and managing product roadmaps
Expertise in technology product management
Relationship management and customer engagement skills
Technology project management experience
Ability to concisely articulate problems and analyze solution alternatives
Outstanding communication skills
Knowledge of real estate industry and CRE technology

Nice To Haves

Knowledge of Salesforce, Building Engines, Yardi, or equivalent applications a plus.

Responsibilities

Manage the product strategy and roadmap, in partnership with business partners and vendors.
Develop and maintain a thorough understanding of business partners’ processes and operational needs.
Engage with business partners and other stakeholders to create and manage a demand management process to analyze, prioritize, and deliver on project and enhancement requests.
Define and manage OKRs and KPIs that build confidence in the platform and ensure the platform meets the needs and goals of the business.
Engage user communities in a continuous feedback loop that drives the platform forward.
Develop and nurture relationships with key business stakeholders to understand their objectives, challenges, and strategic priorities.
Act as a trusted advisor, providing insights and recommendations on how technology can support and enhance business goals.
Communicate and collaborate across many levels in the organization with excellent and written communication skills.
Translate innovative ideas into functional and technical requirements to helping our teams work smarter.
Guide, influence, and persuade business partners and team members towards solutions that meet business needs and goals.
Maintain relationships with external partners and vendors that challenge them to deliver world-class service for Link.
Develop business cases, user requirements, and project charters.
Manage processes to prioritize projects, plan releases, and manage resources.
Create and manage processes for testing, release management, and change control.
Manage communications with business partners, project team, and IT management.
Define and manage data integrations with internal and external products and platforms.
Develop and manage metrics that ensure vendors and external partners meet or exceed operational expectations.
Collaborate with Internal Audit to ensure that IT General Controls are defined as needed for projects and applications and then followed as routine operations.