Director of Product Management

Marmon Holdings • Carol Stream, IL

11d • Hybrid

About The Position

Marmon Foodservice Technologies, Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. About The Job Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: to enhance the eating and drinking experience, nourishing the people and communities we serve. We are seeking an enterprising Director of Product Management - Install Base to unlock the full potential of Marmon’s expansive installed equipment footprint. This leader will focus on creating and executing programs, products, and services that enhance aftermarket value, maximizing the lifetime value of our existing customer base. With a keen understanding of the aftermarket ecosystem , you will develop initiatives to drive participation in replacement parts, PM (preventive maintenance), product upgrades, and new service offerings—aiming to capture a significantly higher share of our install base annually. A strategic and creative thinker, you will collaborate across teams to drive both business and customer outcomes. This role is subject to our hybrid work model: we collaborate in the office on Monday, Tuesday, and Thursday. The rest of the week, you have flexibility to work wherever it suits you best. Based in Brooklyn Park, MN or Carol Stream, IL.

Requirements

• Demonstrated experience developing and scaling aftermarket programs, services, or product upgrades targeting a large install base.
• Proven success increasing install base penetration via service parts, PM programs, and system upgrades.
• Strong business acumen with an understanding of aftermarket revenue levers.
• Analytical thinker with experience developing and measuring install base-focused initiatives.
• Collaborative leadership style; skilled in aligning cross-functional teams to drive business results.
• Bachelor's degree in business, marketing, or engineering or a similar degree; MBA preferred
• 10+ years of professional experience as a product manager and at least 3 years managing direct reports
• Build strong cross-team relationships and ensure that our processes are working and adapting to the business needs

Nice To Haves

• Inspiring Leader: Must be able to inspire and motivate teams
• Collaboration: A collaborative work style and ability to positively influence outcomes
• Communication: Excellent verbal and written communication skills are required
• Energy: A high level of energy and passion required
• Strategic Thinker: Able to think strategically, execute tactically

Responsibilities

• Serve as a “player/coach” – leading the team by example through hands-on contribution and strategic direction. You will be actively involved in executing key initiatives while mentoring and guiding your team toward shared objectives.
• Design and implement strategies to grow revenue and engagement from the existing install base—including service parts, PM programs, upgrades, and related offerings.
• Develop data-driven programs to increase annual yield from the install base, leveraging market insights and customer segmentation.
• Collaborate with service, sales, engineering, and marketing teams to launch and optimize install-base centric initiatives.
• Build robust business cases and go-to-market plans for aftermarket products and services.
• Report performance metrics, analyze gaps, and iterate on programs to maximize penetration and value extraction from the install base.
• Foster long-term relationships with existing customers, focusing on delivering value throughout the product lifecycle.
• Recruit, grow and maintain a strong and effective team of product managers who are responsible for the product roadmap.

Benefits

• We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:
• Medical, Dental, Vision, and Prescription Drug insurance plans
• Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
• Tax advantaged spending accounts for health and dependent care expenses
• Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
• Generous paid time off for personal use, holidays, and parental leave
• Company-sponsored life insurance
• 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
• Financial and retirement advising

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees