Director of Product Management - Customer Experience

The Coca-Cola Company • Atlanta, GA

1d • Hybrid

About The Position

The Coca-Cola Company is seeking a Director of Product Management - Customer Experience to lead teams responsible for products that enhance the experience of Coca-Cola's foodservice and on-premise customers. These products aim to simplify interactions, provide insights, manage operations, and foster business growth. The role involves defining long-term product vision and strategy, collaborating with commercial, service, and operational leaders, and developing a modern product organization focused on solving customer problems and delivering business outcomes. This is a people leader role requiring a hybrid work schedule and a base in Atlanta, GA.

Requirements

• 10+ years of experience in product management with a track record of leading teams to deliver complex, high-impact products.
• Strong history of defining long-term product vision, shaping multi-year roadmaps, and influencing senior leadership.
• Exceptional product thinking grounded in user insight, data, and strategic prioritization.
• Ability to synthesize dynamic or ambiguous environments into clear, actionable direction.
• Comfort working with performance and operational metrics to guide focus and iteration.
• Excellent communication and storytelling skills across technical, operational, and executive audiences.
• Bachelor's degree required.
• Must be based in Atlanta, GA.
• Must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

• Experience building or leading customer-facing digital platforms or products.
• Experience working with restaurant, retail, or distributed customer ecosystems.
• Experience helping teams adopt modern product management practices such as discovery, experimentation, and outcome-based goals.
• Interest in how emerging technologies, including AI, can improve customer experiences and workflows.
• Advanced degree in business, engineering, design, or related field preferred.

Responsibilities

• Define a clear long-term vision for how products can improve the customer experience with Coca-Cola.
• Identify the most important problems to solve for customers and the business.
• Establish outcome-focused goals that guide product teams and measure real impact.
• Shape product strategy and investment priorities in partnership with senior stakeholders across the organization.
• Lead multiple cross-functional product teams responsible for customer-facing experiences.
• Ensure teams stay closely connected to real customer workflows through field engagement, customer conversations, and data.
• Partner with engineering, design, and data leaders to build reliable, scalable products.
• Establish clear metrics to measure product adoption, engagement, operational improvement, and customer satisfaction.
• Help lead the shift from project-based delivery to empowered, outcome-driven product teams.
• Encourage teams to learn quickly through prototyping, experimentation, and customer feedback.
• Ensure product teams maintain direct access to customers and real-world workflows.
• Strengthen how teams work with stakeholders by focusing discussions on outcomes and impact.
• Develop and coach a team of product managers.
• Raise the standard of product thinking, customer understanding, and decision-making across teams.
• Foster a culture of curiosity, collaboration, and continuous improvement.

Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Annual Incentive Reference Value Percentage: 50
• Long-term Incentive Reference Value Percentage: 20

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees