Director of Product Development, Agentic Commerce Growth & Emerging Capabilities
About The Position
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. As Director, Product Development– MCP Platform & Agent Ecosystem, you will define and lead the platform strategy that enables Large Language Models (LLMs), AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP). This role will help establish how American Express participates in the rapidly evolving agent ecosystem while creating reusable foundations that power AI experiences across both external platforms and American Express digital channels. You will own the core MCP platform, standards, and operating model that enable product teams across the company to expose capabilities in a secure, scalable, and consistent manner. Working closely with MCP use case teams and business owners, you will define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance. As the company’s MCP subject matter expert, you will build a center of excellence that accelerates adoption while ensuring a high bar for quality, security, compliance, and customer experience. Success in this role requires a unique blend of platform product management, AI fluency, developer experience expertise, ecosystem thinking, and strong cross-functional leadership.
Requirements
- Platform product management expertise
- AI fluency
- Developer experience expertise
- Ecosystem thinking
- Strong cross-functional leadership
Responsibilities
- Define and lead the platform strategy for enabling LLMs, AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP).
- Establish how American Express participates in the agent ecosystem and create reusable foundations for AI experiences.
- Own the core MCP platform, standards, and operating model for exposing capabilities securely, scalably, and consistently.
- Define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance in collaboration with use case teams and business owners.
- Build a center of excellence to accelerate MCP adoption and ensure high standards for quality, security, compliance, and customer experience.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
