Director of Product Design, Foundations

Clio • Vancouver, BC

41d • Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Director of Product Design, Foundations, to join our Product Design leadership team and lead some of our most critical areas of innovation (Design Systems, Core Experiences, and Platform Services) that will power our next phase of growth. This leader will own the systems, services, and AI foundations that connect our products, enable scale from solo practitioners to enterprise firms, and define how legal professionals work in an AI-first world. They will also play a central role in evolving how Clio discovers, designs, and delivers products in an AI-enabled environment. This role is available to candidates across Canada (excluding Quebec) and the US. If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of twice per week on one of our Anchor Days. Clio is committed to delivering world-class AI-first solutions that enable legal professionals to streamline their workflows, enhance collaboration, and provide exceptional client experiences. We are focused on delivering a comprehensive, unified platform experience that maximizes customer value across a suite of ever-growing products and services. We support a complex landscape of customers, including firms of varying sizes, across a variety of practice areas, within an expanding global market. We have big audacious goals, and we are growing fast! And with that comes increased complexity. Taming that complexity, and delivering simple, easy-to-use, best-in-class experiences that fit seamlessly into the daily lives of our customers is a primary goal.

Requirements

• Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
• A service design mindset that brings together vertical-specific requirements with platform-level solutions that meet the needs of a range of user types and connect our products together
• Customer-centric to the core, weaving customer stories and evidence into strategies, design work, and storytelling as a result of regular customer learnings
• Demonstrated experience establishing experimentation, learning, and validation systems, leveraging AI to accelerate insight generation and product iteration.
• Experience designing extensible platforms and ecosystems that enable internal and external teams to build safely on shared foundations.
• Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
• Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems.
• Equally comfortable leading teams through big, complex platform-level initiatives that touch multiple products and teams
• Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints
• Business acumen and ability to connect design strategy to business value. Ability to communicate complex subjects with clarity and impact to a variety of audiences.
• Strong leadership, partnering, and influencing skills. Ability to create solutions that scale across short- and long-term customer and business goals simultaneously.
• High level of comfort working within a self-directed culture and navigating ambiguity.
• Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work.

Responsibilities

• Lead Multi-Year Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio, translating ambitious 3+-year "North Star" visions into pragmatic roadmaps that marry short-term impact with long-term business growth
• Steward Platform-Level Systems Thinking: Navigate the "platform vs. vertical" tension by managing platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, permissions) across a range of firm roles to ensure a cohesive, integrated experience across products of varying maturity
• Align Experience and Technical Architecture: Partner deeply with engineering and product leaders to ensure experience strategy is harmonized with technical architecture, advocating for deep integration and an "anti-hub" philosophy that favors organic product-led growth over siloed UI solutions
• Institutionalize Design Quality: Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments.
• Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem for firm roles and other parties
• Cultivate High-Performing Teams: Build and mentor a world-class design organization by investing in coaching, career development, and the recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges.
• Champion the Strategic User Voice: Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets.
• Transform Organizational Operating Models: Redesign how teams discover, validate, and deliver products in an AI-enabled environment, embedding experimentation, automation, and learning into everyday workflows.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed