Director of Product, AI Platform - ThousandEyes

Cisco•San Francisco, CA

About The Position

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network, even the ones they don't own. By leveraging unique internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Digital experiences rely on a vast ecosystem of internal infrastructure, ISPs, cloud providers, SaaS applications, and many other external services that are critically dependent on the Internet. Our customers are reliant on an exponentially increasing set of tools to improve their digital posture and solve problems in real time. But with so many tools, the problem-solving process is confusing and inconsistent. While the business is losing money and productivity with system downtime, teams are spending critical man-hours solving a problem while looking across a huge set of tools. At Cisco Networking and ThousandEyes, we have a unique advantage. By tapping into the broad ecosystem and the totality of networking data at our fingertips, we can provide our customers with the appropriate context to solve their problems and drastically reduce their mean time to resolution. We can greatly expand Cisco’s revenue by meaningfully differentiating our customers’ digital experience when purchasing Cisco hardware. Cisco Networking and ThousandEyes is seeking a dynamic Director of Product to help us evolve our AI/ML strategy and vision for the future. As a leader in Cisco’s biggest business unit ($34B+), you will work to build an AI/ML platform and feature set that leverages our unique and comprehensive data set in both the owned and unowned network. You’ll lead a talented team of product managers while working closely with the rest of the Cisco Networking product team and the broader assurance, collaboration, and security teams to drive better customer outcomes. As Director of Product, you’ll take ownership of the overall Cisco Networking AI/ML strategy and roadmap, build native AI/ML functionality into the set of Networking products, shape our data platform strategy, and work to make our customers' lives easier. You will interface with cross-functional teams to solve existing challenges in new, innovative ways, and contribute to building the product teams responsible for driving our next phase of growth.

Requirements

10+ years of product management experience, with a proven track record of leading enterprise/SaaS software products.
3+ years of experience leading a high performing team in a fast-paced environment.
3+ years of experience building AI/ML products at scale that leverage cutting edge technologies (large language models, natural language processing, neural networks, etc.)
Bachelor’s degree in computer science or engineering or equivalent technical experience, higher level degree (MBA, MS, etc.) a bonus but not required.
Strong understanding of networking, cloud-based services, and/or application monitoring.
Excellent communication and leadership skills, with the ability to influence stakeholders at all levels.
Demonstrated success in partnering with large enterprise teams and navigating matrixed organizations.
A strong sense of ownership and accountability.

Responsibilities

Define Product Vision & Strategy: Shape and communicate a clear product vision for our AI-driven intelligence that aligns with Cisco Networking’s long-term goals.
Own Product Roadmap: Create a compelling product roadmap that addresses customer needs, market trends, and emerging technologies.
Team Leadership: Build, lead, and mentor a team of product managers, fostering a culture of innovation, collaboration, and customer-centricity.
Cross-functional Collaboration: Collaborate with engineering, design, go-to-market teams, and Cisco business units to bring products from concept to market.
Customer-Centric Product Development: Engage with customers to understand pain points and future needs, ensuring that products deliver exceptional business value.
AI-Driven Development: Identify novel ways for our team to leverage and use AI/ML to help solve real customer problems and build these capabilities into the product.
Data Platform Development: Help guide our platform-first approach, ensuring we build a scalable, extensible, and robust data platform that empowers all teams at Cisco Networking to build native AI/ML capabilities into the product.
Interface to Cisco’s Central AI Team: Be the face of Cisco Networking as we collaborate and build with the Central AI team.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (non-sales roles)
performance-based incentive pay on top of their base salary (sales roles)