Director of Product - Agentic Commerce

Visa•Foster City, CA

3d•$192,300 - $307,600•Hybrid

About The Position

Visa is seeking a Director of Product to lead a critical domain within Agentic Commerce for the CMS business unit. This role will focus on ecosystem enablement – ensuring issuers, suppliers, enablers, and technology partners can participate in agentic payments in a seamless, scalable, and secure way. This leader will define how the trust layer evolves for agentic commerce, including agent identity, business and user identity, permissions frameworks, observability, and liability structures across complex, multi-party transactions.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
10+ years of product management experience, with a track record of leading complex platform or infrastructure products
Strong background in payments, financial platforms, identity/authentication, or risk and controls systems
Experience defining and scaling products that operate in multi-party ecosystems (e.g., issuers, merchants, fintechs, processors)
Proven ability to translate emerging technologies (e.g., AI, automation, APIs) into practical, scalable product capabilities
Experience working with APIs, platform integrations, and developer-facing products
Strong understanding of enterprise workflows (e.g., ERP systems, AP/AR processes, procurement flows)
Demonstrated ability to drive cross-functional alignment across product, engineering, risk, legal, and go-to-market teams
Excellent communication skills, with the ability to influence senior stakeholders and simplify complex topics
Experience operating in ambiguous, fast-evolving problem spaces and bringing structure to undefined areas
Direct experience with AI/agent-based systems, orchestration platforms, or automation tools (professional or personal)
Familiarity with identity frameworks (e.g., KYC/KYB, authentication, authorization models, verifiable identity)
Experience with auditability, compliance reporting, or financial controls in enterprise environments
Exposure to dispute management, fraud prevention, or liability frameworks in payments
Experience in launching new platform capabilities or ecosystem programs (e.g., partner integrations, developer platforms)
MBA or advanced degree in a relevant field

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Responsibilities

Define strategic approach and platform requirements for agent identity, business/user identity, authentication, and permissions in close partnership with Visa Intelligent Commerce and CMS product teams
Define requirements for transaction-level transparency and traceability across agent-initiated payments, including audit logging, explainability, and compliance reporting
Drive alignment with risk, compliance, fraud, and disputes teams to ensure controls meet evolving security and regulatory expectations
Build or influence capabilities that provide CMS clients with appropriate levels of control, visibility, and confidence in agentic payment flows
Define scalable integration patterns across ERP platforms, AP automation providers, issuer processors, and fintech partners
Lead ecosystem pilots and partner integrations to validate and refine agentic payment models
Partner with central Visa teams (e.g., Core Rules, Risk, Legal) to define liability frameworks and extend dispute/chargeback models to agent-initiated transactions
Lead cross-functional working sessions with product, engineering, risk, and partner teams to drive alignment on requirements and priorities
Translate ambiguous, emerging concepts in agentic commerce into clear product requirements and roadmap decisions
Review and refine product artifacts (PRDs, architecture diagrams, API definitions) to ensure consistency with platform strategy
Engage with internal sales and solutioning teams to ensure product direction aligns with real client needs and pipeline opportunities
Participate in partner discussions with issuers, fintechs, and platforms to shape integration approaches and pilot design
Track progress against roadmap milestones and unblock teams where dependencies or ambiguity exist
Synthesize feedback from pilots, clients, and internal teams into actionable product improvements
Communicate progress, trade-offs, and key decisions to senior leadership in a clear and concise manner
End-to-end ownership of a core capability within the agentic commerce trust layer (e.g., identity, permissions, auditability, or liability frameworks)
Solutions designed for global applicability across diverse regulatory and ecosystem environments