Director, Produce Prescription Operations

University of California, San Francisco•San Francisco, CA

About The Position

Vouchers 4 Veggies-EatSF (V4V) is seeking a Director of Produce Prescription Operations to provide strategic leadership and operational oversight as its Food is Medicine program scales across multiple geographic locations, with a particular focus on referrals and payments through healthcare settings. Reporting to the Executive Director, the Director will support program excellence, sustainability, and measurable impact, and build the infrastructure needed to embed V4V in health systems and meet healthcare insurance contract requirements. The role leads healthcare integration and partnerships, program operations and compliance, and staff supervision. It oversees referral workflows, revenue cycle processes, participant fulfillment systems, customer service, quality improvement, and expansion into new counties. The Director also collaborates with university departments and community partners, represents V4V externally, coordinates events, and monitors budgets and work plans. V4V is an evidence-based produce prescription and healthy food program operated by the Seligman Research Team at UCSF’s Action Research Center for Health. The program works with health systems and community-based organizations to improve access to healthy food, food security, and health outcomes for low-income households.

Requirements

Terminal degree in a related area and five or more years of relevant experience, including three or more years of supervisory experience, or equivalent experience or training.
Demonstrated experience supervising staff and students in an academic or research setting.
Academic background and experience in a relevant area of research.
Ability to build relationships, collaborate, and solve problems internally and with external organizations.
Demonstrated knowledge of program development and grant proposal development and administration.
Demonstrated leadership skills, including effective communication, negotiation, coaching, and conflict resolution.
Advanced oral and written communication skills and ability to communicate effectively with diverse stakeholders.
Knowledge of human resources management practices and policies.
Knowledge of financial principles and budget practices.
Demonstrated knowledge of university, state, and federal policies that influence higher education.
Enthusiasm for working with vulnerable populations in underserved communities.
Knowledge of Food is Medicine interventions, particularly produce prescription programs.

Responsibilities

Review applications, interview candidates, and select or recommend candidates for hire; coordinate staff orientation and oversee onboarding, training, professional development, and ongoing supervision for approximately 3–5 staff members.
Scale the V4V program through referral acquisition, including outreach to community health providers, education campaigns, training, and other engagement.
Oversee daily program activities, identify resources and administrative processes needed for effective operations, implement operational changes, and monitor their effectiveness.
Oversee, troubleshoot, and continually improve operational systems for referrals, enrollment, distribution of produce and grocery cards or vouchers, claims, billing, payment, and customer service.
Collaborate with university departments, programs, and community organizations to coordinate resources and enhance programs.
Establish and manage relationships with V4V stakeholders, including health systems, funders, national advocacy organizations, community-based organizations, and local food vendors.
Coordinate community engagement events and manage seminars, conferences, and site visits.
Represent the V4V program to a wide range of audiences through in-person and virtual channels.
Monitor budgets and expenses and ensure effective use of funds.
Develop and execute project work plans, scopes of work, and budgets, and prepare associated reports.
Assist with healthcare and government contracting.
Establish and manage partnerships with health systems, insurers, and other stakeholders; assist with contracting and oversee payment structure implementation.
Expand operations into new counties through existing and new workflows and operational systems.
Ensure compliance with reporting, regulatory, and funding requirements.