Director of Primary Care Practices

Ellis Medicine • Schenectady, NY

1d • Onsite

About The Position

The Director of Primary Care provides operational, financial, and strategic leadership for all primary care clinics within the organization. This role ensures consistent workflows, high‑quality care delivery, strong access performance, and an excellent patient experience across all sites. The Director oversees daily operations, staffing, scheduling, and clinical support processes, and partners closely with nursing and provider leadership to advance population health outcomes.

Requirements

• Bachelor’s degree required.
• A minimum of 5 - 7 years of progressive leadership experience in ambulatory or clinical operations.
• Strong financial insight and experience with productivity, budgeting and KPI management.
• Ability to lead change, improve workflows, and enhance patient experience.
• Excellent communication, relationship-building, and problem solving.
• Ability to articulate and comprehend the spoken English language.
• Ability to read the English language.

Nice To Haves

• Master’s degree in Healthcare Administration, Business, Nursing, or related field preferred.

Responsibilities

• Ensure consistent workflows, policies, and patient experience across all primary care sites.
• Standardize front‑desk, rooming, scheduling, and clinical support processes.
• Monitor clinic throughput, visit volumes, template optimization, and operational efficiency.
• Maintain regulatory readiness across all ambulatory primary care locations.
• Own access metrics including time‑to‑next‑available appointment, new patient availability, and same‑day access.
• Optimize provider templates to balance demand, chronic disease follow‑up, and walk‑ins.
• Reduce no‑show rates through workflow redesign, reminder systems, and patient engagement strategies.
• Ensure appropriate staffing levels to support access, throughput, and safe care delivery.
• Oversee clinical workflows that support safe, high‑quality care (triage, refills, results management).
• Partner with nursing and providers to improve care gaps and population health outcomes.
• Support preventive care and chronic disease management initiatives across primary care.
• Lead clinic managers, supervisors, front‑desk teams, and clinical support staff.
• Oversee recruitment, retention, onboarding, and competency development.
• Build a culture of accountability, teamwork, and patient‑centered care.
• Provide coaching, performance evaluations, and corrective action when needed.
• Drive patient satisfaction performance across all primary care clinics.
• Improve phone access, portal messaging workflows, check‑in processes, wait times, and care coordination.
• Resolve escalated patient complaints and lead service recovery efforts.
• Manage budgets, productivity, staffing models, and financial performance for primary care.
• Track KPIs such as visit volumes, RVUs, expenses, overtime, and supply utilization.
• Implement cost‑control strategies and operational efficiencies.
• Partner with physician leaders, nursing leadership, scheduling/access teams, quality, and population health.
• Coordinate with inpatient and specialty service lines to ensure smooth transitions of care.

Benefits

• Consideration for employment without regard to race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

What This Job Offers

• Job Type: Full-time
• Career Level: Director