Director Of Practice Operations

WBT Therapy Works•Atlanta, GA

11h•Hybrid

About The Position

This is not a practice manager role. This is a senior operational leadership position responsible for the full business performance of a growing multi-disciplinary therapy practice. The Director of Practice Operations serves as the practice owner’s operational right hand — driving revenue growth, building clinical capacity, leading people, and creating a culture of excellence and accountability. WBT Therapy Works Inc. is a fast-growing, mission-driven virtual therapy practice serving pediatric patients across Metro Atlanta and all of Georgia. We deliver Speech Therapy, Occupational Therapy, Physical Therapy, and Behavioral Health services through telehealth and school-based models — and we are building the operational infrastructure to scale responsibly toward our 2028 growth targets. This is hybrid role. Candidates must be based in Georgia, with the ability to attend in-person operational meetings, clinical site visits, and leadership sessions as needed. This is remote position, yet a high-visibility, high-accountability leadership position that demands full presence and ownership regardless of location. The right candidate brings demonstrated leadership experience inside clinical environments — ideally with direct exposure to PT, OT and SLP operations — and a track record of measurable results. You understand what it takes to grow a therapy practice from the inside: clinician productivity, scheduling efficiency, culture, retention, and the financials behind it all. You create harmony while instilling accountability. You lead with data and with heart. You build teams that stay. You manage the operations like an entrepreneur. Managing the P&L will be an essential role and responsibility.

Requirements

3–5+ years of experience in healthcare or therapy practice management
Prior experience inside Physical Therapy clinic settings required; OT and/or SLP exposure strongly preferred
Strong understanding of insurance billing and revenue cycle management
Demonstrated experience managing clinical and administrative teams with accountability for operational outcomes
Familiarity with EMR/EHR systems such as Fusion by Ensora, SimplePractice, Therapy Notes, or similar platforms
Strong organizational, communication, and problem-solving skills
Experience with Medicaid, CMOs, and commercial insurance billing preferred
Proven track record of revenue growth and measurable financial performance improvement
Must be based in Georgia; remote candidates outside Georgia will not be considered

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business, or a related field (preferred)

Responsibilities

Oversee daily clinic operations to ensure smooth and efficient telehealth and school-based workflows
Manage scheduling systems, patient flow, and provider calendars across all service lines
Implement and maintain operational policies, procedures, and standard operating protocols
Ensure compliance with healthcare regulations, HIPAA standards, and internal protocols
Lead EMR/EHR optimization and ensure documentation accuracy and integrity
Support implementation of EHR and practice management system upgrades (SBA-funded)
Own the practice’s financial performance — not as a participant, but as an accountable leader
Oversee and coordinate billing processes, insurance verification, and collections across Medicaid, CMO, and commercial plans with billing administrators
Monitor revenue cycle performance including claims, reimbursements, and accounts receivable
Track KPIs including patient volume, utilization rates, and revenue per provider
Develop and manage operating budgets; track actuals vs. plan on a monthly cadence
Identify opportunities to improve profitability and reduce operational inefficiencies
Build and present a monthly financial dashboard to ownership with clear, actionable insights
Supervise administrative staff including front & back-office admins, lead therapists, and intake coordinators
Support hiring, onboarding, and training of new team members across clinical and administrative functions
Foster a positive, professional, and patient-centered organizational culture
Conduct performance reviews and maintain team accountability systems
Design a clinician productivity model tied to utilization targets and revenue goals
Execute stay interviews and proactive retention initiatives to maintain 90%+ annual retention
Lead corrective action processes with clarity, documentation, and consistency when required
Ensure a high-quality, seamless patient journey from intake through ongoing care and follow-up
Address patient and family concerns and resolve escalations professionally
Drive improvements in retention, satisfaction, and family referral experience
Partner with the Clinical Director to ensure care delivery and operational efficiency are aligned
Support marketing initiatives, community outreach, and referral partner relationships
Track new patient lead flow and conversion rates from intake
Collaborate with the Clinical Director and the CEO on expansion strategies and new service lines
Evaluate technology, vendor partnerships, and systems that support operational scale
Manage EMR/EHR systems and ensure documentation accuracy and integrity
Maintain full HIPAA compliance and patient confidentiality standards
Optimize clinical and administrative workflows using technology and automation
Support implementation of EHR and practice management system upgrades (SBA-funded)