Director of Practice Management

Manatt Phelps & Phillips • Boston, WA

4d

About The Position

The Director of Practice Management is at the center of how our practices and industry groups operate, collaborate, and achieve their goals. As a trusted advisor to Practice and Industry Leaders, the Director brings together the right people, expertise, and resources from across the Firm to turn priorities into action. This highly visible role blends business consulting, operational leadership, and cross-functional collaboration to identify opportunities, solve complex business needs, advance best practices, and help Group leaders successfully execute against their objectives and performance goals.

Requirements

• Bachelor’s degree required
• Minimum of 8 years of progressive experience in business administration, practice management, or business operations within a professional services environment (e.g. legal, consulting, financial)
• Proven ability to lead cross-functional teams and manage complex projects in a collaborative manner within a matrix organization
• Exceptional strategic business planning skills, with the ability to develop long-range initiatives that align organizational goals with market opportunities and operational capabilities
• Strong project management and prioritization skills
• Strong financial acumen and budgeting skills
• Ability to proactively identify problems, develop practical solutions, and deliver on-time, on-budget results
• Excellent interpersonal, written, and verbal communication skills
• Exceptional executive presence and presentation skills
• Sound independent judgment, tact, and discretion in handling sensitive and confidential information
• Ability to build trust and lead through influence
• Adaptability, initiative, and a positive, can-do attitude in a fast-paced evolving environment
• Proficiency in Microsoft Office Suite, project management tools, and business intelligence tools
• Proficiency in Salesforce or other CRM

Nice To Haves

• MBA preferred
• tableau reporting a plus

Responsibilities

• Serve as the primary point of contact and strategic partner to industry and practice group leadership on all strategic and operational matters.
• Lead the development of practice/industry group business plans aligned to the firm strategic plan in coordination with business professional teams (e.g. Business Development/Marketing, Finance, Talent, Learning and Development, Knowledge Management, Technology).
• Drive execution of the plan, monitor progress to goals, and communicate status against plan on a regular basis.
• Lead project management of Practice/Industry key initiatives.
• Organize and execute periodic Practice/Industry group meetings by developing agendas, organizing speakers/participants, preparing/overseeing presentations, facilitating meetings, and ensuring follow-up of next steps.
• Foster engagement and a positive, collaborative culture.
• Partner with Finance in development of revenue budgets and forecasts.
• Partner with Business Professional teams in development, prioritization and management of Practice/Industry expense budgets (e.g. Marketing, Learning and Development, Technology).
• Partner with Finance/Practice Analytics team in development of strategies to improve performance metrics and profitability.
• Support Pricing team in the development and approval of alternative fee arrangements.
• Partner with Marketing and Business Development to align resources, identify cross-selling opportunities, and support go-to-market strategies.
• Provide input to and visibility for Client Development and Marketing initiatives (e.g. CRM, Website, Brand.)
• Support the development, implementation, and monitoring of client satisfaction programs.
• Support pipeline management and Salesforce data cleanliness efforts.
• Partner with the Talent Engagement team to monitor utilization metrics, identify skill gaps and training needs, and support compliance with firm policies (e.g. time entry and in-office attendance).
• Partner with Talent Acquisition team to identify talent needs and support recruitment and on-boarding efforts.
• Lead lateral hire integration process.
• Support Talent Performance and Advancement team to ensure an effective performance review and advancement process.
• Provide input to Talent Learning and Development team on training needs.
• Collaborate with General Counsel and Risk Management to ensure efficient and streamlined new client/matter intake and approval process.
• Partner with Technology and Knowledge Management teams on key initiatives and solutions, including artificial intelligence and other practice/industry-specific use cases.
• Partner with C-Suite and Business Professional teams to assimilate information across teams and deliver data-driven performance reporting and recommendations to address performance gaps.
• Drive process improvement and the sharing of best practices across teams.
• Maintain documentation of processes, policies, and operational needs.
• Perform other duties and special projects as assigned; responsibilities may be added or adjusted as determined by business needs.

Benefits

• A full range of medical, financial and/or other benefits dependent on the position will also be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Director