Director of Portfolio Management Enablement

Global Payment Holding Company•Jeffersonville, IN

2d•$160,000 - $185,000•Hybrid

About The Position

The Director of Portfolio Management Enablement leads activities that support execution of SMB portfolio priorities across Customer Success and key business partner organizations. The role serves as the primary liaison between Customer Success and teams including Pricing, Revenue Operations, Product, Finance, Business Intelligence, GTM, VAS, Billing, and Operations. It drives cross-functional initiatives, translates business needs into requirements and operational processes, improves portfolio visibility, and supports revenue growth, pricing, product adoption, and portfolio management initiatives. The director establishes governance, prioritization, and accountability for portfolio initiatives; oversees Partner Stop Payment and Buyout programs; and identifies revenue leakage, billing gaps, operational inefficiencies, and system limitations. The role partners with reporting and data teams to improve portfolio reporting, data governance, segmentation, definitions, and performance measurement. It also supports pricing and billing enhancements, prepares business cases and implementation plans, and ensures operational and system changes are communicated, documented, tested, and ready for frontline execution. The position provides leadership, coaching, and development to team members, fostering collaboration, accountability, continuous improvement, and operational excellence. Other duties may be assigned. The listed annual salary range is $160,000–$185,000, with an annual bonus target of 20% and annual equity target of 20%.

Requirements

Bachelor's degree or relevant experience.
At least 10 years of related professional experience.
At least 5–6 years of experience in a managerial position.

Nice To Haves

Master's degree in a related field from an accredited university.
Prior payments or technology industry experience.

Responsibilities

Serve as the primary liaison between Customer Success and partner organizations to support portfolio priorities and strategic initiatives.
Translate Customer Success and portfolio management needs into business requirements, process improvements, operational workflows, and system enhancements.
Lead cross-functional initiatives focused on portfolio growth, pricing actions, revenue optimization, customer retention, product adoption, and customer experience improvements.
Partner with Business Intelligence, Data Architecture, and reporting teams to improve portfolio visibility, reporting, data governance, customer segmentation, business definitions, and performance measurement.
Establish governance, prioritization, and accountability processes for portfolio initiatives across business functions.
Oversee Partner Stop Payment and Buyout programs, including operational governance, process optimization, business requirements, automation opportunities, and stakeholder alignment.
Identify and address revenue leakage, billing process gaps, operational inefficiencies, and system limitations affecting portfolio performance and customer outcomes.
Partner with Pricing, Finance, Revenue Operations, and Billing teams on pricing and billing enhancements that improve profitability, protect margins, and strengthen portfolio economics.
Ensure back-office operational, process, and system changes are communicated, documented, tested, and ready for frontline execution.
Develop business cases, implementation plans, and recommendations supporting portfolio priorities, operational improvements, and revenue-enhancing initiatives.
Provide leadership, coaching, and development to team members and foster collaboration, accountability, continuous improvement, and operational excellence.
Perform other duties as assigned.