Director of Pool & Beach

Proper Hospitality Careers•Miami Beach, FL

11d•Onsite

About The Position

The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for travelers and locals alike — honoring the property's character and history while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.

Requirements

Bachelor’s degree in Hospitality Management or related field preferred.
5+ years of leadership experience in luxury hospitality, resort pool/beach operations, F&B management, or lifestyle venue operations.
Experience managing large teams in high-volume guest environments.
Strong understanding of pool safety, outdoor operational logistics, premium service experiences, and beverage operations.
CPR or Lifeguard certification preferred; additional safety certifications a plus.
Exceptional leadership, communication, and team-building skills.
Strong background in luxury guest service and experiential hospitality.
Expertise in operational planning, financial management, and KPI analysis.
Knowledge of beverage operations, outdoor dining service, and mixology fundamentals.
Ability to thrive in dynamic outdoor environments and adapt to weather or operational changes.
High degree of organization, time management, and attention to detail.
Proficiency in Microsoft Office Suite, POS, inventory systems, and guest-service platforms.
Ability to stand or walk for extended periods during shifts.
Ability to lift up to 25 pounds (e.g., boxes of supplies, inventory, or equipment).
Occasional bending, stooping, and reaching to perform tasks or manage inventory.
Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational needs.

Nice To Haves

CPR or Lifeguard certification preferred; additional safety certifications a plus.

Responsibilities

Direct all daily operations of the pool deck, beach, cabana program, towel operations, and integrated pool/beach F&B service.
Develop operational strategies, SOPs, and service flows that elevate the Shelborne guest experience and maximize efficiency.
Ensure cleanliness, organization, ambiance, and safety across all pool and beach zones.
Partner with Engineering to maintain water quality, equipment functionality, and safe facility conditions.
Lead execution of seasonal programming, activations, and experience enhancements that drive guest engagement and revenue.
Provide leadership and oversight for Pool & Beach Managers, Supervisors, Attendants, Hosts, Servers, Bartenders, and all service teams.
Implement onboarding, ongoing training, and performance development programs to ensure Proper service standards are consistently met.
Foster a culture of hospitality, accountability, teamwork, and continuous improvement.
Oversee workforce planning, scheduling, and staffing models based on forecasted business levels, weather, and special events.
Serve as the primary ambassador for Proper Hospitality’s service ethos within the pool and beach environment.
Evaluate guest touchpoints—cabana amenities, chair service, beverage delivery, activations—to ensure seamless, anticipatory service.
Resolve complex guest concerns with professionalism, empathy, and urgency.
Use guest feedback, surveys, and service analytics to drive continuous improvement in offerings and service delivery.
Ensure beverage service meets brand standards for quality, presentation, consistency, and regulatory compliance.
Support training for bartenders and servers in mixology basics, beverage knowledge, seasonal menus, and responsible alcohol service.
Oversee implementation of promotions, signature drinks, and revenue-generating beverage experiences designed for outdoor service.
Develop and manage operational budgets for Pool & Beach, including labor, supplies, beverage costs, amenities, and capital needs.
Oversee cabana/daybed rental program, premium experiences, and F&B revenue channels to maximize profitability.
Analyze KPIs such as revenue per chair, COGS, labor efficiency, and guest satisfaction scores to inform strategic decisions.
Identify opportunities for cost controls, operational efficiencies, and incremental revenue streams.
Ensure compliance with all local, state, and federal regulations governing pool operations, beach safety, and alcohol service.
Oversee training for water safety, CPR, emergency procedures, hazard prevention, and incident reporting.
Conduct regular audits of safety equipment, walkways, water conditions, and service areas.
Manage chemical handling protocols and ensure proper oversight by trained personnel.
Oversee inventory and procurement of towels, amenities, beverage stock, cabana supplies, and outdoor equipment.
Maintain accurate inventory tracking systems to reduce loss, waste, and over-ordering.
Ensure all furniture, umbrellas, cabanas, and service equipment are in excellent working condition, coordinating repairs or replacements as needed.
Collaborate with Marketing to promote pool & beach experiences, premium services, activations, and signature beverage offerings.
Support execution of private events, brand collaborations, and seasonal programming.
Contribute to the development of content and marketing assets that highlight the energy and lifestyle of the pool and beach venues.