Wilmington

Amtrak•Wilmington, DE

27d•$179,300 - $232,416•Onsite

About The Position

Oversee end-to-end IT offerings supporting Police and Safety Systems across the organization, including CAD, RMS, radio, Safety Management Systems, environmental and public health systems, and on-board safety technologies. Serve as the accountable owner for designated public safety and safety systems, ensuring they operate reliably, securely, and continuously in support of a 24x7 operating environment. Direct long-term roadmaps and vendor partnerships while acting as a senior liaison to Police, Safety, Facilities, Operations, and IT executive leadership. Lead managers and multidisciplinary teams to design, implement, and sustain mission-critical service offerings, supported by clear governance, documentation, and communication. Direct the end-to-end design, delivery, and lifecycle management of Police and Safety technology service offerings, ensuring alignment with business strategy and customer needs. Establish and govern service offering definitions, operating models, and standards for Police and Safety technologies deployed within the IT service catalog. Lead cross-functional teams responsible for application development, integration, and deployment across cloud and enterprise platforms. Provide executive oversight of enterprise police and safety platforms, supporting continuous operations in fixed and mobile rail environments. Own service portfolios, budgets, vendor relationships, delivery teams, programs, and operational performance. Set direction for architecture, cybersecurity, resiliency, and incident readiness in partnership with Police, Safety, Operations, and Technology Operations leadership.

Requirements

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
At least 11 years of relevant work experience.
Demonstrated director-level leadership and ability to influence executive stakeholders across IT, Police, Safety, and Train Operations.
Exceptional communication and interpersonal skills, fostering collaboration and self-motivation.
Proven success delivering and governing large-scale, mission-critical technology programs supporting continuous 24x7 operations.
Strong executive communication and decision-making skills, particularly during incidents, service interruptions, or elevated operational conditions.
Extensive experience in service ownership, vendor negotiation, financial oversight, and operational governance.
Deep understanding of police and safety technology ecosystems and compliance requirements across mobile transportation environments.
Proficiency in leading cross-functional teams.
Demonstrated track record of successfully delivering multiple concurrent IT projects within specified deadlines and budget constraints.
Extensive experience managing client expectations, program and financial management, and technology product delivery.

Nice To Haves

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
At least 13 years of relevant work experience.

Responsibilities

Direct end-to-end design, delivery, and lifecycle management of Police and Safety technology service offerings, aligning them with business strategy and customer needs.
Establish and govern service offering definitions, operating models, and standards for Police and Safety technologies in the IT service catalog.
Lead cross-functional teams responsible for application development, integration, and deployment across cloud and enterprise platforms, including AWS, Azure, Salesforce, and MuleSoft.
Provide executive oversight of enterprise police and safety platforms, including Octave CAD and RMS, Motorola phone and radio, and Enablon safety management.
Own service portfolios, budgets, vendor relationships, delivery teams, programs, and operational performance, aligning them with public safety and organizational requirements in a 24x7 environment.
Set direction for architecture, cybersecurity, resiliency, and incident readiness in partnership with Police, Safety, Operations, and Technology Operations leadership.
Serve as a senior liaison to Police, Safety, Facilities, Operations, and IT executive leadership.
Lead managers and multidisciplinary teams to design, implement, and sustain mission-critical service offerings.
Govern designated systems to ensure reliable, secure, continuous operations in fixed and mobile rail environments.