Director of Pet Care Operations

Nemacolin • Wharton Township, PA

10d

About The Position

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in
this job class and are not all-inclusive for this position.)

Please note: We do not accept submissions from third-party recruiters or
agencies.

Operations & Facility Oversight

Direct and manage daily operations of two pet care facilities, ensuring
adherence to policies, procedures, and company standards.
Support oversight of veterinary services, coordinating with veterinarians and
clinical staff to ensure high-quality care.
Maintain knowledge of new programs, policies, equipment, and industry best
practices, ensuring staff are trained and updated accordingly.
Supervise front office, pet care staff, grounds, laundry, recreation, and
other facility support functions.
Plan and coordinate meetings, events, and presentations related to pet care
operations.
Develop and monitor operational budgets, purchase orders, and inventory
management to ensure facilities operate efficiently and within financial
targets.

Leadership & Staff Management

Lead, mentor, and motivate staff to provide exceptional guest service and
animal care.
Create employee schedules and manage staffing needs across facilities.
Ensure proper training protocols are implemented, maintained, and completed
in a timely manner.
Serve as acting leader in the absence of senior management, providing
guidance and support to staff while maintaining operational clarity.
Conduct performance evaluations and provide coaching to enhance staff
performance and professional development.

Guest & Client Relations

Deliver and promote exceptional internal and external guest service, building
strong client relationships.
Handle client concerns with professionalism and efficiency, escalating as
needed.
Create an inviting and safe environment for pets and their owners,
maintaining high standards for cleanliness, presentation, and service.

Strategic Planning & Continuous Improvement

Partner with senior leadership to develop strategies for growth, operational
efficiency, and enhanced client experience.
Analyze operational data to identify opportunities for improvement and
implement effective solutions.
Ensure compliance with regulatory requirements, safety standards, and company
policies.
Other job duties as assigned.

Requirements

• Bachelor’s Degree preferred; equivalent experience in pet care operations considered.
• Minimum of 8 years’ experience in the pet care industry, including leadership/management roles.
• Strong understanding of veterinary and animal care operations preferred.
• Excellent organizational, multi-tasking, and time-management skills in a fast-paced environment.
• Outstanding communication skills, both verbal and written, with the ability to interact professionally at all levels.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software.
• Ability to maintain confidentiality and exercise sound judgment in decision-making.
• Demonstrated ability to lead teams, develop staff, and foster a positive work culture.

Nice To Haves

• Previous leadership experience preferred.

Responsibilities

• Direct and manage daily operations of two pet care facilities, ensuring adherence to policies, procedures, and company standards.
• Support oversight of veterinary services, coordinating with veterinarians and clinical staff to ensure high-quality care.
• Maintain knowledge of new programs, policies, equipment, and industry best practices, ensuring staff are trained and updated accordingly.
• Supervise front office, pet care staff, grounds, laundry, recreation, and other facility support functions.
• Plan and coordinate meetings, events, and presentations related to pet care operations.
• Develop and monitor operational budgets, purchase orders, and inventory management to ensure facilities operate efficiently and within financial targets.
• Lead, mentor, and motivate staff to provide exceptional guest service and animal care.
• Create employee schedules and manage staffing needs across facilities.
• Ensure proper training protocols are implemented, maintained, and completed in a timely manner.
• Serve as acting leader in the absence of senior management, providing guidance and support to staff while maintaining operational clarity.
• Conduct performance evaluations and provide coaching to enhance staff performance and professional development.
• Deliver and promote exceptional internal and external guest service, building strong client relationships.
• Handle client concerns with professionalism and efficiency, escalating as needed.
• Create an inviting and safe environment for pets and their owners, maintaining high standards for cleanliness, presentation, and service.
• Partner with senior leadership to develop strategies for growth, operational efficiency, and enhanced client experience.
• Analyze operational data to identify opportunities for improvement and implement effective solutions.
• Ensure compliance with regulatory requirements, safety standards, and company policies.
• Other job duties as assigned.

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees