Director of Permanent Supportive Housing

Downtown Women's Center•Los Angeles, CA

4d•$104,000

About The Position

The Director of Permanent Supportive Housing will lead strategic planning, trauma-informed practices, and the enhancement of supportive services for women, gender-diverse individuals, survivors of domestic violence experiencing homelessness, and older adults. This role oversees DWC’s Aging in Place program, 24-hour services across Permanent Supportive Housing sites in Skid Row, North Hollywood, and Van Nuys, as well as the expansion of DWC’s housing initiatives. The ideal candidate is a dynamic, experienced leader who fosters leadership in others and cultivates a strengths-based, inclusive culture. They bring deep expertise in housing best practices and champion evidence-based approaches such as Trauma-Informed Care, Housing First, Harm Reduction, and other strategies that support tenants in maintaining stable housing. Reporting directly to the Deputy Housing Program Officer, the Director will manage a team of professionals, providing guidance, mentorship, and subject matter expertise across all onsite housing programs.

Requirements

B.A. in a social service-related field or master’s level education in a mental health field (Social Work, Marriage and Family Therapy, Psychology) preferred.
Supervisory experience required
Program, contract and budget management required
Experience with government contracts required
Crisis intervention/de-escalation experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and the impact of trauma required
Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
Experience working with homeless adults and strong knowledge of the complexity of poverty and understanding of issues related to women’s homelessness
Familiarity with evidence-based practices (Trauma-Informed Care, Harm Reduction, Motivational Interviewing) required
Experience utilizing data collection tools to track program progress
Strong interpersonal, written and oral communication skills; demonstrated ability to communicate with diverse audiences and collaborate with a diverse group of staff, interns and volunteers
Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities
Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
Oral and written fluency in English required
Demonstrated success in working as a member of a multidisciplinary team and developing effective working relationships with staff, community-based organizations, county facilities and residents.
Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.
Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
Being authorized to work in the U.S. is a precondition of employment.

Nice To Haves

master’s level education in a mental health field (Social Work, Marriage and Family Therapy, Psychology) preferred.
2-5 years preferred Supervisory experience
Program, contract and budget management preferred
Experience working with homeless women, mental health, substance use, domestic violence, veterans, or frequent utilizers of hospital services preferred
Experience with housing subsidy programs preferred
Experience with HMIS data entry and quality assurance reports preferred
Fluency in English and Spanish preferred
Candidates with lived experience are strongly encouraged to apply
HMIS and CHAMP experience and/or knowledge of data collection tools to track client progress preferred.
Spanish a plus

Responsibilities

Provide strength-based supervision, guidance, and support to a team of leaders delivering services across Los Angeles.
Oversee day-to-day departmental operations as a key member of the organization’s leadership team.
Manage administration of government and privately funded housing program contracts and subcontracts, including fee-for-service billing and financial assistance resources.
Enhance coordination of policies, procedures, and services across all Permanent Supportive Housing programs.
Lead Aging in Place initiatives and multidisciplinary service teams.
Develop and integrate new programs while meeting organizational and grant objectives.
Oversee landlord engagement for housing expansion programs.
Ensure quality assurance and program evaluation to maintain effectiveness, efficiency, and alignment with DWC’s vision and culture.
Participate in strategic planning committees and safety taskforce initiatives.
Conduct and participate in training and meetings.
Provide weekly individual and/or group supervision and participate in clinical supervision.
Ensure comprehensive onboarding, training, and ongoing professional development for staff.
Promote housing retention and oversee eviction review processes.
Implement and guide best practices in homeless service delivery, including Housing First, Harm Reduction, Critical Time Intervention, and Trauma- and Resiliency-Informed Care.
Build and maintain relationships with stakeholders; represent DWC at community meetings, events, and conferences.
Manage departmental budget and participate in budget development with ongoing reporting.
Provide regular reports to the Deputy Housing Program Officer and additional reports as assigned.
Ensure compliance with local, state, and federal confidentiality laws and regulations.
Support agency operations across multiple DWC sites, which may require traveling to or walking through the communities surrounding our program locations to access facilities, deliver materials, or meet with staff.
Perform other duties as assigned to support the organization’s mission.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.