Manager, Permanent Supportive Housing;368

The Centers•Cleveland, OH

1d•$85,000

About The Position

Permanent Supportive Housing (PSH) is a model that combines low-barrier affordable housing, health care, and supportive services to help individuals and families lead more stable lives. PSH typically targets people who are homeless or otherwise unstably housed, experience multiple barriers to housing, and are unable to maintain housing stability without supportive services. PSH is an intervention that combines affordable housing assistance with voluntary support services to address the needs of chronically homeless people. The services are designed to build independent living and tenancy skills and connect people with community-based health care, treatment and employment services. In addition to ending homelessness for people who are chronically homeless, research has demonstrated that permanent supportive housing can increase housing stability and improve health. Permanent supportive housing services offers safe, stable and non-time limited housing along with services designed to support adults, transition-age youth (TAY) and their famlies in reaching their goals. Services may include physical and behavioral health care, employment and education supports, conflict and family mediation, and other services to assit residents to maintain stable housing, improve their quality of life, and move successfully into the future. The development of positive relationships with staff and among residents is prioritized, services are voluntary and tailored to each resident, and are easily accessible to foster independent living skills, self-sufficiency, recovery, and housing retention. Under the supervision of the PSH Director, the PSH Manager has administrative and clinical supervision, financial, and operational oversight of the assigned supportive housing services. Responsible for implementing, monitoring, and evaluating methods for service delivery, and collaborates with EDEN, FrontLine, Housing First Collaboration partners, and other stakeholders representing the social services aspect of the assigned PSH properties. The PSH Manager will work closely with the PSH Director, PSHS to ensure all assigned supportive housing services team members are trained in evidenced-based practices/best practices to better serve the needs of the population, including Permanent Supportive Housing, Housing First, Integrated Dual Disorder Treatment (IDDT), Motivational Interviewing, Trauma Informed Care, Harm Reduction, etc. The PSH Manager will work in collaboration with the PSH Director to ensure that all goals and objectives specified for the the assigned EDEN properties are achieved within established time lines. The PSH Manager will represent The Centers at Housing First Collaboration and other community meetings as a key participant on behalf of the PSH Director as needed.

Requirements

Master’s degree in Social Work or a related social service discipline required, with a minimum of three years of experience in mental health, chemical dependency, and/or social services, including at least one year of supervisory experience; or an equivalent combination of education and experience.
Current licensure in the state of Ohio as an LSW or LPC, with eligibility for independent licensure, is required. Current LISW or LPCC licensure also satisfies this requirement.
Demonstrated experience leading high-performing teams in a community behavioral health setting.

Nice To Haves

LISW-S or LPCC-S licensure is preferred.

Responsibilities

Provides leadership and coordination of agency program, ensuring adherence to all professional, clinical, and ethical standards.
Works in collaboration with the PSH Director to recruit, train, and evaluate assigned employees.
Provides administrative and clinical supervision to assigned PSH Team members to ensure timely service delivery of high quality.
Ensures effective performance for assigned PSH Team members including timely and accurate documentation and recordkeeping by monitoring and analyzing system database and records and implementing corrective action as necessary.
Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
Continually assessing and recommending changes to the PSH Director regarding policies and procedures to best meet the program’s objectives.
Works in collaboration with the PSH Director to monitor and report outcomes of the program.
Assists the PSH Director with developing and recommending new or revised program goals and objectives.
Ensures assigned PSH Team members create and maintain e-records in a timely and accurate manner.
Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote client success.
Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation.
Documents and provides performance feedback to assigned PSH Team members regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time.
Ensures Community Meetings (Town Hall) are developed and ran in collaboration with the PSH Director, assigned PSH Team members, and residents at each assigned PSH location.
Initiates and maintains relationships in coordination with other PSH Team members, local criminal justice, and other human services agencies and with informal community resources (e.g., landlords, employers, hospitals, schools, etc.).
Works to create a positive work environment serving a high-stress need, with a focus on employee retention and growth. Leads recruitment and retention efforts for program team members, and creates and facilitates a strong onboarding experience for new hires.
Ensures that evidence-based practices/best practices are implemented, including Permanent Supportive Housing, Housing First, Motivational Interviewing, Trauma Informed Care, Harm Reduction, etc. at each assigned PSH location.
Uses the Situational Leadership II (SLII) model to empower employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback.
Manages community outreach activities for the assigned location including coordination and collaboration with other community groups.
Maintains transparent communication. Appropriately communicates organization information through departmental meetings, one-on-one meetings, appropriate email, and regular, interpersonal communication.
Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.
In collaboration with PSH Director creates and monitors processes to oversee the disbursement of client assistance resources.
Rotates among the assigned EDEN properties and provides direct services as needed.
Collaborates with residents and EDEN Property Management to create and maintain an environment of respect that elevates residents’ voices as key decisions are being made affecting the building and support inclusion and equity regardless of race, ethnicity, gender identity, and sexual orientation.
Collaborates regularly with community members, staff, and partner organizations to achieve program goals through a team approach.
Instills a sense of accountability among team members by modeling tight oversight of individual, organizational, and program performance and personal conduct standards.
Maintains a supportive work environment that prioritizes empowerment, collaboration, continuous learning, and professional development that attracts/retains diverse quality staff and college level interns.
Leads crisis response and de-escalation activities for assigned locations.
Incorporates a best practice model to promote housing retention (e.g., Housing Retention Plan).
Completes and submits Incident Reports according to established protocols.
Creates and publishes monthly event/program calendars.
Assists in the development of department, program, and event budgets.
Monitors progress toward grant deliverables and produce complete and engaging grant reports that demonstrate program effectiveness ahead of reporting deadlines.
Maintains strict confidentiality and the highest level of integrity and professional boundaries in relationships with all program leadership team members, staff, clients, media, and donors.
Effectively leads and manages the assigned PSH Teams to ensure effective communication, collaboration with other departments, and support each team member’s professional development.
Ensures the occurrence of Resident Community and Committee meetings.
Serves as one of The Center’s content experts on issues facing the unhoused and underserved populations.
Tracks record building and maintains trust, team cohesion, and a collaborative and engaged culture that breaks down silos and creates better outcomes for clients across a continuum of care.
Collaborates with The Centers’ service lines in care coordination activities.
Ensures PSH Team representation during Court Eviction Hearings.
Coordinates monthly and post Housing Inspections in collaboration with EDEN and assigned PSH Team members.
Ensures Housing Success Plans are completed in collaboration with assigned PSH Team members and EDEN for residents at risk of eviction.
Leads scheduled PSH Huddles for assigned PSH Teams.
Provides comprehensive and culturally responsive behavioral health and co-occurring services for transition-age youth, adults, and their families.
Works in collaboration with the other PSH Manager to coordinate cross-location coverage as needed for transitional-age youth (18-24) and ad hoc building support.
Participates in various standing, functional, and ad hoc committee groups.
Other related duties as assigned.