Director of People, Entrance Solutions

Cobalt Service Partners•Charlotte, NC

10d•$135,000 - $145,000•Onsite

About The Position

The Director of People owns the employee experience across Cobalt's Entrance Solutions vertical; which includes six partner companies and fifteen branches, comprising roughly 200 employees, most of them field technicians. The focus would be on driving retention and engagement (eNPS), while running payroll, benefits, compliance, and employee relations on the Miter platform.

Requirements

7+ years in HR, including 3+ years in trades, field services, construction, or another blue-collar, multi-site environment
Hands-on payroll and benefits administration experience, not just vendor oversight REQUIRED - Non-Negotiable
Experience implementing or administering an HRIS/payroll platform (Miter, ADP, Paylocity, Paychex, or similar)
Strong spreadsheet fluency: payroll reconciliation, benefits audits, and basic people dashboards (headcount, turnover, eNPS)
Experience managing a small, distributed HR team, or ready to take one on
Change management experience through an acquisition, rebrand, or leadership transition
Track record building HR processes: onboarding, employee relations, and compensation bands

Nice To Haves

Trades/Field Services Fluency: Comfortable in a branch and fluent in field HR issues.
Warmth & Approachability: The go-to person technicians and admins trust with problems.
Coaching & Development: Builds growth paths for admins and technicians as a retention strategy.
Commercial Acumen: Understands labor margin and how each department serves the P&L.
Systems & Analytical Rigor: Reconciles payroll, audits benefits, and builds dashboards without analyst support.
Change Management: A steady presence through acquisitions and organizational change.

Responsibilities

Establish a consistent, platform-wide eNPS cadence with visible action loops, driving year-over-year improvement.
Reduce regrettable attrition among senior field technicians through targeted retention strategies.
Lead the Miter HRIS/payroll rollout across all Entrance Solutions companies, own payroll administration directly, and train local HR admins, with zero missed cycles.
Consolidate and administer benefits consistently across all Entrance Solutions companies.
Build partner company HR staff into a unified team with a common playbook for onboarding, employee relations, and comp bands.
Resolve ER issues through a documented, consistent process, with no surprises reaching the Group CEO.