Director of People Operations

EO Products•San Rafael, CA

1d•Onsite

About The Position

The Director of People Operations will help lead the People Team to enrich EO’s culture, collaborate and support other departments, and drive key initiatives to serve a bilingual employee base. This role reports to the Head of People and will directly oversee the transactional processes for ~130 employees in both administration and warehouse/production environments. This influential leader partners with the HOP to research, initiate, plan, provide direction, develop, and implement processes, policies, training and development, rewards, succession planning and activities for both onsite and remote employees. The Director will also be an important member of the Catalyst leadership group, with process ownership of sending company updates and distribution of departmental meeting content. They are a passionate champion of EO’s goal to continuously foster an inclusive, healthy, growth-oriented and fun company culture. The work of the Director of People Operations supports existing KPIs relating to employee satisfaction, safety incident rates, recruiting metrics, learning and development. They will also be instrumental to developing future KPIs to enhance the People Operations success and service to the broader EO team. This position is required to be on-site 100% of the time. Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Partner with HOP and People Team to manage compensation/payroll, benefits, talent acquisition, employee relations and disciplinary matters, disputes and investigations, performance and talent management, separations, leaves of absence, occupational health and safety, and training and development
Lead best-in-class service-oriented department, using data to drive decisions while keeping the ‘human’ in human resources at the forefront of recommendations
Plan, lead, develop, coordinate and implement policies, processes, and training to support the organization’s human resource compliance and strategy needs
Promote and model a positive, respectful workplace through an effective open-door policy, creativity, self-confidence, and trust
Demonstrate advocacy, authority and fairness in resolving issues while maintaining the high standard of people service of the organization
Support, and evolve diversity, equity and inclusion by being a front-line advocate of an inclusive work environment that fosters belonging
Maintain HRIS database and support ongoing development of HR technology, maximizing the value of reporting, tracking, and key metrics
Recommend new approaches, policies, and procedures to promote continuous improvement
Manage the process for drafting, modifying, and implementing standard operating procedure and updating the Employee Handbook
Monitor and ensures the organization’s compliance with federal, state, and local employment laws and regulations, recommended best practices; communicate findings to key stakeholders
Partner with benefits brokers and People Operations Manager to oversee benefits, including new enrollments, life event changes, and the Open Enrollment process
Partner with third party vendor and People Operations Manager to oversee Leave of Absence process
Provides oversight to ensure accurate and timely processing of payroll updates including new hires, terminations, garnishments, benefit changes, and changes to pay rates
Coach leaders to improve individual and team performance through performance management, associate development, and empowerment
Coach, develop, and support People Team members; coordinate scheduling, departmental payroll needs, and departmental representation across all three EO campus buildings
Oversee the administration and continuous improvement of EO’s regular performance management processes, including disputes, investigations, disciplinary matters, issue resolution, workplace investigations and any related documentation
Partner with the People Operations Manager in direct coordination of employee offboarding; conduct exit interviews and coordinate any related follow-up activities
Manage incident reporting process across the organization; ensure full completion of reporting, safety investigations, and action item completion with process stakeholders
Partner with the People Team Generalist in training program administration, including: safety trainings, safety certification management (PITs, scissor lifts, CPR, etc.), and global learning and development initiatives
Facilitate regular safety committee meetings
Manage interdepartmental safety project tracking, tracking safety committee initiatives and action items to completion
Support a safe working environment by reporting any unsafe conditions or observed, unsafe conduct
Partner with the finance department on any benadmin and payroll related needs, ensuring compliance with federal, state, and local wage and hour laws, reporting and best practices
Regularly create opportunities to connect with all departments for feedback, accessibility, and developmental opportunities on all levels of the organization
Perform other tasks and projects as directed