Director of People & Culture Operations | Columbia Hospitality

Columbia Hospitality • Seattle, WA

2d • $120,000 - $135,000 • Remote

About The Position

The Director of P&C Operations provides operational human resources leadership and day-to-day remote P&C support for a portfolio of 5+ properties. Serving as the primary P&C partner to property leadership teams, this position helps ensure consistent application of P&C policies, employment practices, employee relations processes, and talent management programs across assigned locations. The Director of P&C Operations works closely with company leaders to address workforce challenges, support employee engagement, manage employee relations matters, and promote a positive workplace culture. The role partners with Talent Acquisition, Benefits, Learning & Development, and HRIS, to ensure effective delivery of P&C services.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field.
• 7+ years of progressive Human Resources experience.
• 3+ years supporting multiple locations, properties, or business units.
• Strong employee relations and investigation experience.
• Experience supporting hospitality, hotel, resort, gaming, restaurant, or other service-based operations.
• Knowledge of federal and state employment laws.

Nice To Haves

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Multi-property hospitality experience.
• Experience working within an HR Business Partner model.
• Proficient in Dayforce and/or Paylocity
• Bilingual in English and Spanish, with strong verbal and written communication skills

Responsibilities

• Serve as the primary P&C contact for General Managers and property leadership teams.
• Provide day-to-day P&C guidance and support across assigned properties.
• Build strong relationships with leaders to support operational and workforce needs.
• Advise managers regarding policy interpretation, employee concerns, performance issues, and people management practices.
• Partner with leaders to identify opportunities to improve employee engagement, retention, and workplace culture.
• Provide direct leadership, coaching, and performance management for P&C Business Partners supporting assigned properties.
• Establish clear expectations, priorities, and service standards to ensure consistent P&C support across all locations.
• Conduct regular one-on-one meetings to provide guidance, remove obstacles, and support professional development.
• Develop the capabilities of Business Partners in employee relations, investigations, manager coaching, policy interpretation, performance management, and compliance.
• Ensure consistent application of company policies, practices, and People & Culture initiatives across all assigned properties.
• Support and/or lead property transitions under the guidance of the VP of P&C Ops and Transitions.
• Review and provide direction on complex employee relations matters, investigations, corrective actions, and workplace concerns.
• Monitor workload distribution and resource allocation to ensure effective support for all properties.
• Serve as an escalation point for Business Partners on sensitive employee, leadership, and organizational issues.
• Manage complex employee relations matters and workplace investigations.
• Conduct GM and more complex property investigations involving complaints, policy violations, harassment allegations, and workplace conflicts.
• Provide recommendations regarding corrective action and performance management.
• Ensure consistent application of policies and employment practices across all assigned properties.
• Support conflict resolution and encourage productive employee-manager relationships.
• Coach senior leaders, GMs and managers on employee relations, performance management, accountability, and leadership effectiveness.
• Support disciplinary processes and documentation.
• Assist leaders in addressing attendance, conduct, and performance concerns.
• Reinforce leadership practices that promote employee engagement and retention.
• Represent Columbia Hospitality and People & Culture as a visible, trusted leader when visiting properties and engaging with property leadership teams.
• Serve as an additional escalation point for employee relations, leadership, operational, and organizational matters requiring senior P&C support.
• Maintain a regular presence at the Seattle Support Center to support executive leaders, foster cross-functional collaboration, and ensure alignment across People & Culture initiatives.
• Participate in and help lead Seattle Support Center meetings, leadership discussions, training sessions, and special projects that require direct collaboration and relationship-building across the organization.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor P&C practices to reduce organizational risk.
• Partner with specialists regarding leave administration, accommodations, workers' compensation, and unemployment matters.
• Assist with audits and compliance reviews as needed.
• Partner with legal counsel on addressing employee relations issues, legal claims and other related matters.
• Support implementation of P&C policies and procedures.
• Partner with Talent Acquisition to support recruiting efforts and staffing initiatives.
• Assist leaders with workforce planning and succession discussions.
• Support onboarding and retention initiatives.
• Identify talent-related challenges and recommend practical solutions.

Benefits

• Salary Range: $120-135,000 DOE
• Incentive Eligible
• Cellphone Reimbursement
• Get Paid Daily (Make any day payday)
• Self Managed PTO (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Director