Director of Payment Operations

Clearview Federal Credit Union•Moon Township, PA

12d

About The Position

Lead and manage the operational elements of all Payments units to maximize profitability, efficiency and effectiveness while emphasizing an exceptional member and employee experience. Provide supervisory support, mentorship and coaching for team members and management. Support Clearview’s strategic goals and collaborate with the senior management team to reach them. Model Clearview’s cultural, community engagement and communications expectations.

Requirements

Bachelor’s degree in Business/Finance or related field required
Minimum of 10 years discipline specific experience required
Minimum 5 years of people management experience required
Proven ability to collaborate with other departments on projects and processes
Excellent written and verbal communication skills, including the ability to community with members, team members, other credit union departments and Clearview’s management team
Models effective use of AI tools to enhance decisions, streamline processes, and drive innovation; guide adoption within the team while ensuring alignment with organizational goals, compliance, and best practices
Advanced knowledge of all applicable regulations, processes, and requirements of the business unit

Nice To Haves

MBA Preferred
3 years of advanced management experience preferred

Responsibilities

Senior Manager of a mission critical business unit, accountable for department production targets
Coach, mentor, train and evaluate other management employees towards attainment of goals
Ensure the department meets corporate goals as set forth by management and Board of Directors, utilizing creative, innovative and visionary concepts towards attainment of Critical Measures
Initiate and execute payments projects, including the development of charters and scopes
Partner with leadership to deploy the operational aspects of the strategic payments roadmap
Collaborate to drive process automation, improvement, and system efficiencies
Ensure that all payments divisions are operating effectively, adhering to compliance standards, following necessary timelines and communicating appropriately throughout the organization
Prepare annual budget(s) and monitor variances throughout the year
Represent Clearview at community and volunteer events
Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
Adhere to all organizational policies related to information security, privacy, fraud prevention, and regulatory compliance, including completion of required training and protection of confidential information
Support Clearview’s Commitment to fostering a workplace where every individual feels welcomed, valued, and supported. Embrace and celebrate the unique differences of others, treat all people with fairness and respect, and contribute to an inclusive experience where everyone is encouraged to grow and pursue opportunities that lead to a better life. Understand and champion the belief that a diverse and inclusive workplace is essential to Clearview’s vision and success