Payment Operations Analyst

New Era Technology•Indianapolis, IN

6d•Onsite

About The Position

The Payment Operations Analyst supports the newly established Payment Operations function within CSH Business Operations as the client's e-commerce platform stands up in-house consumer payment infrastructure. This role is responsible for reconciling consumer payment transactions, supporting chargeback and dispute case management, monitoring fraud and payment risk, and producing key performance reporting. Note: This role is distinct from traditional Accounts Payable/Vendor Invoice Processing. Target candidate backgrounds include payment operations, e-commerce trust & safety, or merchant risk/dispute analysis.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
3–5 years as a Payment Operations Analyst or an equivalent role.
Hands-on experience with Payment Service Provider (PSP) platforms (e.g., Adyen, Stripe) and their native reporting/dashboard tools.
Working knowledge of SAP or similar enterprise ERP systems for reconciliation and financial reporting.
Advanced Microsoft Excel skills; proficiency with payment gateways, processors, and automated reconciliation software.
Strong written and verbal communication skills in English to interact with cross-functional teams, call center leads, external vendors, and financial partners.
Familiarity with card network chargeback/dispute processes and reason codes (Visa/Mastercard).
Familiarity with fraud detection tools and risk monitoring mechanics.
Familiarity with healthcare data privacy considerations (e.g., HIPAA) as they apply to patient payment data.
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Regular, repetitive movements such as typing, mouse movements, and scrolling.
Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

Nice To Haves

Experience in pharmaceutical, healthcare, or another highly regulated industry.
Experience supporting a newly formed team or function.

Responsibilities

Reconcile consumer transactions (patient payments via Vendor Systems → SAP) to ensure accurate and timely recording; verify details and identify discrepancies. (Distinct from vendor invoice processing)
Handle chargeback and dispute case work escalated from the call center or flagged directly in the vendor dashboard using card network reason codes (Visa/Mastercard).
Monitor fraud and risk tools within vendor systems, specifically utilizing IP-address-based fraud detection to evaluate payment risks and prevent anomalies.
Produce volume and performance metrics (authorization rates, dispute win/loss ratios, refund volume) previously hand-assembled; generate analytical reports and participate in payment financial audits.
Investigate and resolve complex payment issues, facilitating refunds or adjustments in collaboration with customers, internal departments, external payment processors, and financial institutions.