Director of Patient Services (Downstate, NY / Hybrid)

FreedomCare•New York, NY

4h•$115,000 - $135,000•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing home care by supporting patients’ ability to choose caregivers who care for them in their homes. The Director of Patient Services (DPS) will join the LHCSA team and provide statewide clinical leadership and oversight of care-services operations, regulatory compliance, and patient-care quality. This is a hybrid role based from the Queens office. The DPS will help continually improve the LHCSA business line, lead nursing staff and clinical operations, and maintain high standards of care while balancing operational efficiency. The role partners with operations, compliance, leadership, clinical teams, and external healthcare stakeholders to address risks, coordinate care, and resolve service-delivery issues. The DPS may also complete or arrange patient visits and provide direct clinical support when needed to maintain continuity of care and regulatory compliance.

Requirements

Active New York State Registered Nurse license, or another credential required by applicable LHCSA regulations.
At least 2–5 years of clinical experience in home care or a related healthcare setting, including a minimum of 2 years of leadership experience in a LHCSA or home-care agency; strongly preferred.
Working knowledge of NYSDOH, DOH, LHCSA, patient rights, QAPI, emergency preparedness, infection control, and personnel-record compliance requirements.
Experience using electronic medical record, customer relationship management, clinical workflow, and documentation systems to manage patient-care activities, monitor compliance, and maintain accurate records.
Ability to lead teams, coach performance, manage competing priorities, and maintain audit-ready operations.
Sound clinical judgment within licensure and scope of practice.
Strong written and verbal communication skills, including the ability to explain requirements clearly and professionally.
High attention to detail and ability to maintain accurate records in Salesforce, Medflyt, portals, and other required systems.
Ability to prioritize high-volume work, follow through on aging items, and promptly escalate risks or blockers.
Commitment to patient rights, confidentiality, HIPAA expectations, service quality, and FreedomCare values.
Ability to partner with operations, compliance, caregivers, patients, and health plan partners to support quality care.
Experience translating regulatory requirements into clear operational workflows, controls, and follow-up routines.

Responsibilities

Oversee nursing staff, clinical care delivery, and clinical quality standards across the agency.
Recruit, select, onboard, train, mentor, evaluate, and develop nursing staff and nurse managers; establish goals and performance expectations, maintain competencies, conduct meetings, address performance concerns, and support retention.
Ensure compliance with NYSDOH, DOH, LHCSA, patient-rights, personnel-record, clinical-supervision, infection-control, and emergency-preparedness requirements.
Provide ongoing nursing-staff education on regulatory requirements, clinical standards, procedures, systems, patient assessment, care planning, documentation, and service alignment; monitor how training is applied in practice.
Lead QAPI, clinical supervision, patient rights, medical orders, personnel compliance, and policy-framework activities.
Maintain clinical quality standards and operational efficiency; conduct chart and documentation audits and ensure clinical records are complete, accurate, and ready for DOH audits.
Partner with operations, compliance, leadership, and clinical teams to resolve risks, regulatory issues, and care-delivery gaps.
Serve as a clinical liaison with physicians, hospitals, healthcare providers, referral partners, and other external stakeholders to coordinate care, resolve clinical issues, support transitions, and maintain productive relationships.
Lead or support clinical-incident and patient-complaint investigations, ensuring timely resolution, stakeholder communication, complete documentation, required regulatory reporting, and follow-through on corrective or preventive actions.
Complete or arrange patient visits and provide direct clinical support as needed during coverage gaps, escalations, or other situations requiring licensed nursing involvement.