Director of Patient Observation

Xanitos • Springfield, OR

8d

About The Position

The Director of Patient Observation provides overall management and operational leadership for one or more Hospital Patient Observation Assistants departments. The role oversees daily operations, staffing, financial performance, and departmental standards to support patient safety, regulatory compliance, and high-quality service delivery. The Director leads supervisors and frontline associates and balances strategic oversight with hands-on engagement in the department.

The position is responsible for safe, efficient, and cost-effective patient observation services and for fostering accountability, professionalism, and operational excellence. It maintains effective relationships with nursing leadership, hospital administration, and clients; ensures adherence to hospital policies, regulatory requirements, and safety standards; and leads initiatives aligned with hospital goals. Xanitos provides required role training and certifications, including BLS/CPR. Employees in Healthcare must be fully vaccinated against COVID-19 as a condition of employment, absent a legally required medical or religious exception, and must report vaccination status and submit proof through a secure online portal.

The expected salary range is $109,000 to $122,000, depending on factors including skills, qualifications, degrees and certifications, experience, training, and market data. Additional compensation may include a bonus or commission, if applicable. Benefit plans vary by location and are subject to eligibility and work-hour requirements and may include medical, dental, vision, life, accident and disability insurance; 401(k) retirement plans; an Employee Assistance Program; an Employee Wellness Program; commuter benefits; Shoes for Crews reimbursement; paid time off; and employee discounts.

Requirements

• Four-year college degree or equivalent work experience.
• High school diploma, GED, or equivalent.
• Two to four years of supervisory experience in EVS or a service-related field with high customer/client contact.
• Flexibility to work some differing shifts.
• Proficiency using Windows-based office software.
• CPR/AED or Basic Life Support Healthcare Provider (BLS-HCP) certification required; Xanitos will provide required training and certifications, including BLS/CPR.
• Healthcare employees must be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required medical or religious exception, and must report vaccination status and upload proof via a secure online portal.

Responsibilities

• Plan, organize, direct, coordinate, and supervise all functions and activities of the Patient Observation Assistants department.
• Lead staff selection, interviewing, hiring, onboarding, and performance management.
• Schedule staff and manage days off, holidays, and vacations to align coverage with operating hours and position control.
• Assign personnel to established work areas and maintain appropriate staffing levels to support patient safety.
• Establish work standards, workflows, and departmental procedures.
• Conduct routine quality assurance checks and audits to ensure patient safety and service standards.
• Ensure staff receive orientation, initial training, certifications, and ongoing education.
• Coach, guide, and motivate supervisors and associates to maximize performance.
• Apply progressive disciplinary guidelines and conduct follow-up investigations and documentation.
• Prepare performance evaluations, disciplinary actions, and variance reports as required.
• Maintain effective working relationships and communication with nursing leadership, hospital administration, and clients.
• Ensure compliance with hospital policies, regulatory agencies, and safety standards.
• Control expenses and monitor labor, supplies, and equipment utilization.
• Develop and manage departmental operating budgets and support cost-effective operations.
• Evaluate and justify supply, equipment, and staffing needs.
• Maintain records, reports, and statistics for administrative and regulatory purposes.
• Lead department initiatives aligned with hospital goals and objectives.
• Troubleshoot operational issues and implement corrective action plans.
• Demonstrate and promote company culture, values, and management philosophy.
• Provide visible, hands-on leadership within the department.
• Demonstrate quality leadership in achieving performance plans and service excellence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, accident, and disability insurance
• 401(k) retirement plans
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Commuter benefits
• Shoes for Crews reimbursement
• Paid time off, including vacation, sick, holidays, elective holidays, bereavement, parental bonding, volunteer day, and jury duty
• Employee discounts to theme parks, theaters, sporting events, movies, and more
• Additional compensation may include a bonus or commission, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director