Director of Patient Financial Services

Surgery Partners, Inc•Wichita, KS

3h•Onsite

About The Position

The Director of Patient Financial Services is responsible for optimizing revenue cycle performance, ensuring all financial transactions are accurately recorded and reported, and maintaining compliance with all applicable regulatory requirements. This position will lead the development and implementation of policies and procedures related to patient financial services, while driving operational efficiencies and supporting organizational financial goals. Additional responsibilities include staff leadership and development, budget preparation, and detailed financial analysis to support strategic decision-making.

Requirements

Bachelor’s degree in healthcare administration, Business, Accounting, Finance, or a related field required.
Minimum of three (3) years of management-level experience and five (5) years of hospital revenue cycle experience, with demonstrated expertise in billing and collections
Comprehensive knowledge of Patient Financial Services (PFS) operations, including billing, collections, and cash posting processes.
Working knowledge of patient registration, financial systems, and daily cash reconciliation practices
Proven ability to manage and perform against key performance indicators (KPIs), including development and execution of action plans.
Strong understanding of regulatory requirements related to patient accounting, including Medicare, Medicaid, and Managed Care processes.
Excellent interpersonal and communication skills, with the ability to collaborate effectively with leadership, physicians, staff, patients, and the public.
Ability to read, analyze, and interpret financial reports, contracts, and legal documents.
Demonstrated ability to work independently, think critically, and develop innovative solutions in complex or undefined situations.
Strong organizational skills with the ability to prioritize effectively in a fast-paced environment with competing demands.
Advanced analytical and problem-solving capabilities
Commitment to staff development, with a passion for coaching and mentoring team members
Strong customer service orientation
Advanced computer proficiency, including Microsoft Office Suite, advanced Excel skills, data analysis, and template development.

Nice To Haves

Experience with HST systems preferred.

Responsibilities

Direct, supervise, and evaluate all Business Office operations, including patient registration, insurance verification, charge capture, billing, coding coordination, accounts receivable, collections, payment posting, and customer service functions.
Develop, implement, and maintain policies, procedures, and internal controls to ensure efficient and compliant revenue cycle operations.
Monitor and optimize key revenue cycle performance indicators, including cash collections, days in accounts receivable, denial rates, bad debt, and reimbursement trends.
Analyze financial and operational data to identify opportunities for improvement processes, revenue enhancement, cost reduction, and increased organizational effectiveness.
Ensure timely and accurate billing, collection, and reporting of all patient accounts in accordance with federal, state, and payer regulations.
Oversee denials management processes, appeals activities, and payer contract performance to maximize reimbursement and minimize revenue leakage.
Collaborate with clinical, operational, and executive leadership to improve financial outcomes, patient satisfaction, and organizational performance.
Lead, mentor, and develop Business Office staff through coaching, performance management, training, and succession planning initiatives.
Establish productivity standards and performance expectations for department personnel while fostering a culture of accountability, teamwork, and continuous improvement.
Prepare, manage, and monitor departmental budgets, staffing plans, and operational expenses to ensure fiscal responsibility.
Provide regular financial and operational reports, analyses, and recommendations to the Market CFO and executive leadership team.
Ensure compliance with all applicable regulatory requirements, including Medicare, Medicaid, commercial payer guidelines, HIPAA, CMS regulations, and ASC billing requirements.
Coordinate internal and external audits and implement corrective action plans as necessary.
Oversee vendor relationships, revenue cycle technology solutions, and system optimization efforts to support operational objectives.
Participate in strategic planning initiatives and organizational projects related to revenue cycle management, financial performance, and operational growth.
Maintain current knowledge of healthcare reimbursement methodologies, regulatory changes, industry trends, and best practices.
Address and resolve complex patient account issues, payer disputes, and escalated financial concerns in a professional and timely manner.
Utilize electronic health records (EHR), HST
Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA and organizational policies.
Perform other duties as assigned to support organizational goals and operational needs.