Director of Patient Experience

Life Center of Galax • Galax, VA

1d

About The Position

Come join our team as our Director of Patient Experience, at Life Center of Galax! We are looking for individuals who are passionate about behavioral health. If you are interested in growth opportunities that are second to none in the industry and making a difference in the lives of people in our community, this position is right for you! This position is responsible for oversight of the patient experience at the Life Center of Galax.

Requirements

• Bachelor's degree in human service field from an accredited college or university required.
• Five or more years’ experience in a behavioral health environment required.
• Previous supervisory experience required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Responsibilities

• Serve as direct supervisor of all Patient Experience employees and Patient liaisons.
• Completion of constant searching for ways to improve the program and sites with oversight and implementation of any recommendations as approved by the CEO
• Ensure all program areas remain patient focused and serve as a resource for all departments on customer service and improving the patient experience
• Spend regular, considerable time on the treatment units of each campus to ensure policies are followed, practice is in the best interest of the program and all patients.
• Ensure all treatment units present well, and are clean and patient friendly.
• Liaise with all program departments and ensure patient friendly process flow in all areas
• Serve as the penultimate authority for all patient concerns, issues, and challenges.
• Work with all department areas to have ownership of improving the patient experience, increase length of stay, and improve patient retention.
• Develop and implement strategies to improve patient engagement and patient outcomes.
• Serve as a member of the program leadership team.
• Promote a “yes we can” attitude among all staff members in all departments
• Serve as a point of inspiration for all patients and staff.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director