Director of Patient Experience

HHS, LLC • Richmond, VA

1d • $80,000 • Onsite

About The Position

Serve as a liaison between the healthcare facility and the environmental services department to deliver an excellent patient experience every time. Manage and maintain the HCAHPS program in the facility. Together with the EVS team, you will deliver a safe, clean, and comfortable environment where patients can heal. Important to note: this is an in-person role in Richmond, VA.

Requirements

• College degree or equivalent work experience
• 2+ years in customer service, patient satisfaction, or guest services role
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Nice To Haves

• Experience working in a hospital environment
• Knowledge of patient satisfaction metrics and regulatory standards
• Proficiency in languages other than English, especially Spanish

Responsibilities

• Collaborate with department, facility, and company leadership to achieve goals
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction through communication, integrity, and performance
• Deliver team member training and development to support an excellent patient experience
• Round on patients to assess satisfaction and manage service expectations
• Perform inspections and assessments and coach team members to improve service
• Work with EVS leadership to perform service recovery when hiccups in service and satisfaction occur
• Communicate with EVS leadership daily to monitor and support satisfaction

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree