Director of Partner Success (Canada)

PurposeMed

18h•Remote

About The Position

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! This is a permanent, full-time, remote position open to candidates across Canada.

Requirements

7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships
Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar)
Strong business development instinct—you spot growth opportunities and position them as value-add, not upsell
Executive-level communication skills—you hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding.
Strong cross-functional instinct—you naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems
Commercial instinct—you see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure
The ability to manage one direct report and develop their capabilities over time
Data-driven storytelling—you can turn utilization data and outcomes into a narrative that resonates with a clinic director
Experience working with non-profit, community-based, or government-funded organizations
Healthcare industry experience
Proven ability to navigate and influence collaborating teams such as product, clinical, and data to ensure the partner’s voice translates into high-impact realities

Nice To Haves

Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance
Experience in LGBTQ+ health, HIV/AIDS services, or health equity

Responsibilities

Own the health of Freddie’s most vital relationships, including Covered Entity partnerships across the US and Canadian partner relationships end-to-end.
Build a cross-geography account management function from the ground up, designing playbooks, automation, and documentation.
Run quarterly business reviews and negotiate renewals.
Consultatively introduce new services to deepen partnerships.
Utilize data-driven insights and mission alignment to deliver compelling pitches that expand our footprint.
Work cross-functionally with data, finance, customer support, and product teams to ensure the partner perspective shapes the roadmap.
Oversee the day-to-day operations that keep the mission moving forward.
Lead relationships, design systems, and drive cross-functional work to ensure partner success.
Cultivate Strategic Partner Relationships (50%): Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion. Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps. Identifying and closing expansion opportunities through consultative, partnership-oriented selling. Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams.
Drive Consultative Growth (30%): Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions. Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment. Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem.
Optimize Operational Excellence (20%): Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Ensure all operational processes are documented, reliable, and improving over time.

Benefits

Stock options through our Equity Incentive Plan
Work flexibly within a team that’s remote friendly
20 vacation days
Annual winter break closure
Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
8 health/sick days
Extended mental health coverage
$20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
$500 learning fund to use towards courses and other professional development
People Potential program