Director of Outpatient Services

Acadia•Valdosta, GA

2d•Onsite

About The Position

We are seeking an experienced Director of Outpatient Services to join and lead our team! This role is responsible for the strategic leadership, operational performance, and continued growth of the facility's Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP). This leader will drive clinical excellence, operational efficiency, referral development, patient experience, and financial performance while ensuring the delivery of high-quality, evidence-based care across the behavioral health continuum. The Director will serve as a clinical leader, mentor, and community ambassador, working closely with physicians, clinicians, referral partners, and executive leadership to strengthen program outcomes and expand access to care. This role plays a critical part in ensuring seamless transitions for patients stepping down from inpatient treatment and those requiring a higher level of support than traditional outpatient services can provide. For an innovative and growth-oriented behavioral health leader, this is an exceptional opportunity to make a lasting impact on both the organization and the communities we serve.

Requirements

Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

Nice To Haves

Experience with PHP and IOP levels of care strongly preferred.
Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Responsibilities

Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
Hire, onboard, and retain a high-performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
Develop and assist with the development and implementation of policies and procedures.
Ensure accurate and timely documentation of patient records and services delivered.