Director of Outlets

The Watergate Hotel•Washington, DC

8d•Onsite

About The Position

The Director of Outlets is responsible for overseeing the day-to-day operations of all food and beverage outlets in a hospitality establishment. The role is to ensure that each outlet meets high standards for guest satisfaction, operational efficiency, and revenue generation. This position is responsible for monitoring and supervising the day-to-day food and beverage operations in the restaurants and bars. Overseeing guest and associate satisfaction, maintaining standards and meeting or exceeding targets, and demonstrating knowledge and proficiency of all applicable food and beverage laws and regulations.

Requirements

Requires at least 5–7 years of food and beverage management experience, with a background in front-of-house and back-of-house operations.
Bachelor’s degree in hospitality management, business administration, or a related field is often preferred.
Proven leadership abilities, with experience managing large teams in a high-paced environment.
Strong understanding of budgeting, financial reporting, and cost control measures.
Excellent interpersonal and communication skills, with the ability to build relationships with staff, guests, and stakeholders.
Strong analytical and problem-solving abilities, with a proactive approach to managing challenges.
Ability to thrive in a dynamic environment, making quick adjustments as needed.

Responsibilities

Oversee all food and beverage outlets, including restaurants, bars, cafeteria, and any special dining areas.
Develop and enforce service standards, ensuring high-quality guest experiences across outlets.
Lead, train, and mentor outlet managers, supervisors, and team members, fostering a positive, team-oriented work culture.
Develop, manage, and monitor budgets for each outlet, focusing on revenue targets, labor costs, and other expenses.
Analyze financial reports to assess performance, implementing strategies to maximize profitability.
Work closely with the Director of F&B on pricing, cost control, and inventory management to ensure profitability.
Monitor guest feedback, respond to complaints, and implement improvements to enhance the guest experience.
Ensure that all outlets maintain a welcoming atmosphere and high standards of service quality.
Work with the marketing team to develop promotional activities, special events, and unique dining experiences.
Oversee recruitment, training, and development of staff across all outlets, ensuring a high standard of performance.
Conduct regular performance evaluations, provide constructive feedback, and create development plans.
Promote teamwork, accountability, and commitment to the organization’s values and guest satisfaction.
Ensure all outlets comply with health and safety standards, food handling regulations, and company policies.
Maintain a high standard of cleanliness, organization, and facility maintenance in all dining areas.
Conduct regular inspections of each outlet to ensure quality and consistency.
Collaborate with the sales and marketing teams to drive revenue through strategic promotions, partnerships, and events.
Implement initiatives that increase customer traffic and build brand loyalty.
Track and analyze sales trends, adapting strategies to capitalize on guest preferences and market demand.
Identify trends in the food and beverage industry, adapting offerings to stay competitive.
Implement systems and procedures to streamline operations and improve service delivery.
Foster a culture of innovation, encouraging the team to contribute ideas for improvement.