Director of Outlets
About The Position
The Lofton Hotel, a premier hotel in Minneapolis and the first Tapestry Collection property in Minnesota, is seeking a Director of Outlets to manage its Food & Beverage operations. This role is responsible for ensuring the Food & Beverage operation functions as a successful operating center, maximizing guest satisfaction and financial viability. Located in the vibrant heart of downtown Minneapolis, The Lofton Hotel offers an upscale experience and is recognized as one of Minneapolis' top-ranked hotels. The position offers a rewarding career opportunity within a team dedicated to creating exceptional guest and team member experiences.
Requirements
- Strong knowledge of Food & Beverage operations and preparation techniques.
- Knowledge of Beverage operations and understanding wine varieties, labels and vintages.
- Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
- Ability to work entire shift standing and moving about in restaurants and kitchen areas.
- Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
- High school diploma required.
- College degree or equal work experience required.
- 2 years previous Food & Beverage and supervisory experience required.
Nice To Haves
- Additional language ability preferred.
- Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.
Responsibilities
- Provide the highest quality in food, beverage and service in all Food & Beverage Outlets.
- Interview, select, train, supervise, and counsel restaurant staff for the efficient operation of the outlet.
- Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment.
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
- Establish and maintain effective associate relations.
- Visually monitor facility and kitchen areas to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
- Utilize POS computer to accurately charge customers and revenue reports. Input and retrieve data and change computer procedures using complex key punches to program system.
- Implement and maintain housekeeping, sanitation and cleanliness standards in all areas.
- Administer sales promotions programs and employee sales incentive programs.
- Assess and review the job performance of subordinates, and maintain records of assigned employees according to policy.
- Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
Benefits
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking and bus pass program
- “Two for one” movie theatre coupons at Marcus Theatres
- Ability to grow your career, and transfer from one property to another
- Paid time off
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee assistance program
- 401k with employer match
- Early wage access
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
