Director of Outlets & Banquets
About The Position
The Hilton Madison Monona Terrace is searching for an experienced Director of Outlets & Banquets to lead our Food & Beverage teams by creating unforgettable guest experiences. In this role, you'll oversee Restaurant, In Room Dining, Executive Lounge and Banquet Operations to ensure flawless execution of dining experiences, weddings, meetings, and special events. The Director of Outlets & Banquets provides leadership and oversight for all food and beverage outlets. This individual will focus on finding additional means to drive strategic food and beverage programs while increasing the profitability and efficiency of the division.
Requirements
- 8+ years in a Food & Beverage management role, with at least 3 years of executive leadership experience.
- Experience in free-standing restaurant experience ideally in fine dining service.
- Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
- Honest, trustworthy, discreet, and careful with confidential information
- Strong communication, written, and verbal skills
- Entrepreneurial savvy with an ability to drive creativity and invention in others
- Natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent
- Ability to read, write and speak English at a native level.
Responsibilities
- Provide leadership to all of the Food & Beverage outlets – to include the restaurant (Audrey), Executive Lounge, In Room Dining and Banquets
- Revise, generate, and direct standard operational controls
- Develop pricing, service, and product strategies
- Identify and stay current on market trends within the industry
- Determine budgets and set guidelines for Food & Beverage division utilizing the appropriate systems to control all costs and maximize profitability
- Utilize customer satisfaction surveys to develop and implement action plans to address areas of need
- Work closely with accounting department to ensure operational costs are within budget
- Ensure accurate and timely accounting and reporting requirements are met
- Supervise inventory management
- Own vendor and customer relations
- Conduct regular departmental walkthroughs to ensure all areas of resort operations meet company standards
- Ensure safety and sanitation requirements are being adhered to
- Establish performance standards and assist in the recruitment & retention of staff
- Establish development opportunities for high potential associates seeking growth
- Other duties as assigned
Benefits
- Participation in annual bonus program
- Medical, dental, vision and life insurance offered for full-time associates after one month of employment
- Eligibility for 401K participation, with company match, following one month of employment
- Paid Time Off accrual starting on first day
- Discounts at Marcus Hotels & Resort locations and Hilton Properties
- Free/discounted movie tickets at Marcus Theater locations
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
