Director of Operations
About The Position
The Director of Operations serves as a key liaison between WGNSTAR and its semiconductor customer. The role manages customer relationships, reports business performance metrics, leads quarterly business reviews, mentors operational leaders, and identifies opportunities for business growth. The Director leads Operations Managers supporting an assigned Semiconductor IDM customer and ensures the organization’s expertise and resources are available to support agreed initiatives. The position is office-based in Chandler, Arizona, Monday through Friday, with local and domestic travel as needed. The role is paid $110,000–$140,000 annually, depending on experience, plus a discretionary annual bonus. It is eligible for WGNSTAR’s full benefits package. The position is not eligible for visa sponsorship.
Requirements
- At least 10 years of experience in a senior management role.
- Customer-friendly, presentable, and personable as a company representative.
- Comfort dealing with all levels of internal and external organizations.
- IT proficiency, including the ability to write clear, coherent, concise, and professional emails and letters and prepare presentations.
- Strong presentation skills and ability to review, prepare, and understand complex data.
- Strong background in semiconductor services and equipment.
- Proven leadership, coaching, and mentoring ability.
- Strategic thinking, excellent decision-making, and strong problem-solving skills.
- Commercial awareness, business acumen, and analytical thinking.
- Demonstrated communication and organizational skills.
- Strong interpersonal skills.
- Ability to travel as required to support business needs.
- Drive and desire to identify, grow, and deliver business development opportunities.
- Must be legally authorized to work in the United States without current or future sponsorship; this role does not participate in the STEM OPT extension program.
Responsibilities
- Implement site management initiatives and ensure organizational expertise and resources are available to support agreed initiatives.
- Lead and manage Operations Managers supporting the assigned Semiconductor IDM customer.
- Report performance KPIs and metrics to the customer and WGNSTAR.
- Provide technical mentoring and leadership to Operations Management teams.
- Promote high standards in quality, safety, and operational excellence.
- Coordinate and participate in site meetings between business teams and customers.
- Prepare and deliver quarterly performance data to the customer and executive management during quarterly business reviews.
- Support sales and business development by identifying and pursuing growth opportunities with the assigned customer.
- Manage, supervise, coordinate, and monitor employee and team performance.
- Communicate effectively with internal and external contacts.
- Ensure the health and safety of staff and contractors working under WGNSTAR direction.
- Protect company and customer assets and reputation, and help ensure business continuity.
- Travel locally and domestically as required to support business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Discretionary annual bonus
- Paid vacation
- Select holidays
- Overtime opportunities
- On-site facilities
- Career development opportunities
- Employee Assistance Program (EAP) and wellness services for employees and families
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
