Director of Operations

Crisp Recruit • Columbus, OH

9d

About The Position

The Director of Operations role at Soroka & Associates exists to oversee and optimize the non-legal functions of our firm. This vital position supports our mission by ensuring attorneys can focus on legal advocacy while operational efficiencies are maximized through enhanced processes and vendor partnerships. You'll have a lasting impact, driving the seamless coordination of our diverse operational teams, and supporting the firm's growth trajectory.

Requirements

• 3–5+ years of relevant operations experience, with demonstrated success leading operational initiatives and improving organizational processes.
• Bachelor's degree required
• Proven ability to evaluate and refine operational metrics and develop effective standard operating procedures.
• Strong experience managing vendor relationships and ensuring compliance with service agreements.
• Excellent communication and relationship-building skills with a collaborative approach to leadership.
• Technologically proficient, adaptable, and comfortable learning and working across new systems and platforms.
• Solutions-focused mindset with an ability to implement changes that improve operational efficiency.
• Ability to assess existing practices, gather team input, build trust, and implement necessary changes while maintaining employee buy-in.

Nice To Haves

• Preference for candidates possessing a Master's degree.

Responsibilities

• Own and oversee the firm’s non-legal day-to-day operations, resolving routine operational and employee matters and reducing the administrative burden on firm leadership.
• Conduct assessments of current workflows, systems, KPIs, and processes, identifying areas for improvement and developing recommendations in partnership with firm leadership.
• Lead initiatives to streamline workflows, reduce administrative burdens, and improve cross-departmental communications.
• Develop, update, and implement standard operating procedures, collaborating with team members to build buy-in and ensure consistent adoption across the firm.
• Review and refine existing KPIs, identify gaps in performance metrics, and improve dashboards and reporting to drive accountability across teams.
• Own relationships with vendors, ensuring contract compliance and accountability for deliverables.
• Evaluate and enhance the firm’s existing onboarding and training programs, ensuring consistent implementation and an effective ramp-up for new hires.
• Provide operational oversight and accountability for non-attorney teams and operational functions while facilitating weekly team huddles and coordinating agendas with leadership.
• Work closely with the firm’s accountants to coordinate payroll and ensure required information is submitted accurately and on time.

Benefits

• Health insurance offered, with coverage options available for spouses and dependents.
• Generous combined paid time off and sick leave policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Director