Director of Operations

TrueCare•Moreno Valley, CA

16d•$117,698 - $182,432

About The Position

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Director of Operations is responsible for ensuring the highest level of quality service to patients, providers and employees of TrueCare. The Director of Operations will effectively and efficiently improve productivity and lead and manage operations and programs at health centers within the organization, assigned by the VP of Operations.

Requirements

Bachelor’s degree in business, finance, management, public health or a related field, or equivalent work experience.
At least five (5) years’ work experience in operations management in a non-profit or corporate environment.
At least three (3) years’ experience overseeing and developing staff.
Computer proficiency with Microsoft Office suite products, including Outlook, Word, Excel and PowerPoint.

Nice To Haves

Master’s degree in business administration, finance, health care administration or related field.
Experience managing an operational budget with practical knowledge of program management, budgeting, financial management, and profit and loss statements.
Experience working in a Federally Qualified Health Center (FQHC).
Project Management Professional (PMP) certification.

Responsibilities

Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by the organization.
Maintain currentness of all clinical, administrative and program policies, protocols and procedures.
Assess, collaborate, plan, design and operationalize new workflows and programs that are innovative within the health centers.
Develop, design and implement systems to improve and enhance the delivery of quality services at designated health centers.
Direct activities related to federal, state and local programs to ensure that regulations are followed, and contractual requirements are met.
In collaboration with the finance team review annual budgets; ensure that department financials stay within agreed upon budgets and timelines.
Facilitate and manage successful completion of goals set forth in designated clinic KPI reports; collaborate with clinic leadership staff to create action plans for selected items not achieved in the KPI reports.
Lead, facilitate and/or participate in regular meetings with the VP of Operations, Core Operations Team and designated health center/department, and follow up on all action items, as assigned.
Participate in internal special projects, as assigned, and represent TrueCare in external projects involving other agencies.
Enhance and promote the image of TrueCare in professional and community settings and maintain cooperative relationships with the community, other health care agencies and funders.
Work with medical staff in program planning and review and in taking the necessary steps to reach goal expectations.
As assigned by VP of Operations, lead, facilitate and/or participate in task forces and committees that will enhance effective and efficient quality services to patients and employees.
Collaborate with members of the Leadership team to achieve goals and objectives as set forth in the Strategic Plan.
Attend conferences or seminars to enhance knowledge and skills as assigned and approved by the VP of Operations.