Director of Operations

NFC Amenity Management • Asbury Park, NJ

14d • $90,000 • Onsite

About The Position

This is a full-time position with an annual salary of $90,000. Some flexibility is required for social events and scheduling emergencies. Are you passionate about delivering best-in-class service in a luxury setting? NFC Amenity Management, the nation's leading provider of amenity and hospitality services, is seeking a dynamic Lifestyle Director to oversee amenity operations at one of New York Citys premier residential communities. This role is a unique opportunity to lead a high-performing team and curate exceptional experiences across fitness, spa, and pool services in a luxury high-rise setting.

Requirements

• 3+ years of experience in hospitality or amenity operations, preferably within luxury residential, hotel, or spa settings
• Proven leadership experience managing multidisciplinary teams (fitness, spa, pool, or concierge)
• Exceptional interpersonal, communication, and organizational skills
• A passion for delivering outstanding resident and guest experiences
• Experience implementing service standards and team training initiatives
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• All employees must be legally allowed to work in the US.

Nice To Haves

• Experience in fitness management is a plus, and experience in event planning is preferred.
• Making eye contact and being welcoming are a must!
• Re-hire eligibility for former employees is determined by past employment performance and/or status.

Responsibilities

• Oversee daily operations of on-site residential services, including fitness, spa, and pool facilities.
• Serve as the visible leader of the operation, exemplifying its core values and setting the standard for service excellence.
• Manage, motivate, and train a team of amenity professionals to ensure a culture of excellence, accountability, and proactive customer service.
• Oversee and track staff attendance and job performance to ensure service standards are met.
• Create and maintain weekly, monthly, and quarterly reports, simplifying the process when needed.
• Collaborate with property management and residents to deliver engaging lifestyle programming and resident events.
• Identify trends, needs, inefficiencies, and opportunities for improvement.
• Set and enforce service expectations, SOPs, and performance standards across all departments, and act as the point of contact for escalated concerns.
• Ensure facility standards, cleanliness, safety protocols, and equipment maintenance are upheld.
• Adhere to and enforce OSHA and Department of Health regulations and safety standards.
• Participate in budget management and staffing planning, setting and maintaining goals.
• Proactively identify and recommend necessary repairs and potential facility upgrades.
• Serve as the propertys on-site ambassador for NFC Amenity Management, upholding the brands reputation for luxury and reliability.

Benefits

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-term disability income is offered to qualifying employees in applicable areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed