Director of Operations-Human Nutrition

BARENTZ NORTH AMERICA LLC•Oakbrook Terrace, IL

2d•$130,000 - $150,000

About The Position

The Director of Operations is key to the successful operation of the designated business, including, but not limited to customer service, administration, purchasing, and logistics. This position’s responsibilities may be completed personally or through direct reports. In addition, the Director of Operations will analyze and implement operational and strategic initiatives to achieve success and continuous improvement.

Requirements

Bachelor’s degree required
Demonstrated experience in logistics, purchasing, customer service, inventory management, freight and warehousing
Effective written and verbal communication skills and the ability to adapt communication style to the audience as needed
Demonstrated exceptional organizational, presentation, negotiation, interpersonal and communication skills
Strong calculation, organizational, attention to detail and problem-solving skills
Self-motivated, high energy, and engaging level of enthusiasm and positive outlook
Must be able to effectively prioritize work assignments for self and others
Ability and desire to develop meaningful/productive business relationships at all levels
Software knowledge of Microsoft Office including Outlook, Word, Excel and Power Point
Fluent in English

Nice To Haves

Master’s degree preferred
a second language would be considered an asset

Responsibilities

Oversee the overall operations function, which may include Customer Service, Sales Support, Warehousing and Logistics, Purchasing, and Production
Execute and support divisional operations metrics to achieve Barentz’ overall objectives, consistent with corporate practices
Foster a positive, team oriented and results driven culture that is aligned with Barentz’ values and fundamentals
Approve and suggest quality procedures and processes, identify opportunities for continuous improvement and support and lead initiatives where necessary
Participate in Safety committees and ensure compliance throughout the assigned division
Identify and make recommendations for short- and long-term departmental strategies
Maintain a safe and clean work environment and ensure housekeeping program is followed and maintained
Responsible for ensuring equipment maintenance is performed regularly for operated facilities
Evaluate new equipment and techniques and make recommendations to improve
Identify necessary resources, tools, and/or people to achieve departmental objectives
Monitor metrics, analyze trends monthly and take action to improve productivity and operational performance
Participate in various projects individually and/or as a representative of the Operations team
Manage healthy inventory levels in line with objectives for DIO, expiring and days aging
Responsible for driving OPEX improvement in responsible areas
Host S&OP meetings with commercial teams to drive improved performance
Support commercial and divisional leadership to deliver growth initiatives and margin expansion opportunities
Hire, promote, and develop direct reports and provide effective leadership with ongoing motivation, communication, and development opportunities
Lead by example by demonstrating top-notch skills and strategies
Focus on creating a high-energy, productive operations culture
Monitor KPIs and set benchmarks for individual and team success
Establish specific, measurable, achievable, relevant, and time-bound (SMART) goals that are aligned with the Company’s overall strategic priorities
Regularly evaluate and provide performance feedback, identify strengths and opportunities for individuals as well as the team
Coach the team and individuals within it to ensure they are performing at their best
Foster a culture of recognition by acknowledging and celebrating outstanding performance and success
Collaborate with cross-functional teams (sales, marketing, production, sales support) to ensure initiatives support organizational goals
Provide leadership and overall management for Production, Customer Service, Purchasing, Logistics, and Warehouse departments
Work closely and collaborate with all departments to improve communications, implement efficiencies and increase our ability to Create Customer Success
Full ownership for operational teams and performance of the division
Provide vision and leadership for designing, developing, and implementing continuous improvement initiatives and programs that create customer and/or business value
Ensure continuous improvement initiatives and programs are reliable, cost effective, and strategically sound, as well as reflecting the qualities that align with company goals
Seek opportunities to share best practices with the team, support staff and other divisions
Improve the level of service offered to our customers and suppliers via unique and new service initiatives
Identify and implement improved inventory management practices
Serve as a “power user” and champion of our ERP, CRM, OverDrive and TMS systems with the ability to support existing staff and help onboard new users
Optimize the performance of BRM and other systems through training, tools, and performance measurement
Utilize system capabilities and new technologies to create efficiencies and improve on processes
Support and lead by example, following Barentz’ purpose, strategies, and values
Act legally and ethically in all professional relationships in adherence with Barentz’ culture, values and fundamentals
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Maintain a high level of personal responsibility and ownership
Use effective communication and listening skills
Foster an inclusive and diverse workplace where every team member feels valued and respected
Seek out and participate in ongoing growth and personal development opportunities
Embrace and promote Barentz’ learning and development culture
Make recommendations and support ongoing development for all direct and indirect reports