Director of Operations

Plumbing Solutions LLC•Lexington, SC

39d•Onsite

About The Position

Plumbing Solutions, LLC is a trusted plumbing partner for residential builders across the Southeast. Known for reliability, communication, and consistent quality, we support builders with structured processes and a team that takes pride in doing things the right way. As we continue to grow, we’re adding a Director of Operations to help strengthen daily operations, support branch performance, and ensure our teams stay aligned with company standards. The Director of Operations owns companywide production execution: scheduling health, manpower utilization, installation quality, and branch leadership development across Lexington, Augusta, Greenville, and Florence. This is an execution seat, not a design seat. Our processes, rate sheets, and SOPs already exist. Your job is to make sure they are followed, find out why when they are not, and correct it at the branch. If you want to rebuild a company's systems from scratch, this is the wrong role. If you are tired of watching good standards die because nobody enforces them, keep reading.

Requirements

7 to 10 years leading multi-branch or regional operations in residential construction, plumbing, or a comparable trade.
You have personally terminated a supervisor or manager, followed the process, and documented it. This is not a hypothetical for us. It is the core of the job.
You can read a schedule, a labor report, and a job cost sheet, and tell us what is actually wrong.
You have built a manager into a leader and can name the person and what changed.
You enforce standards the same way regardless of who is involved, including with tenured or high-producing people.
You are comfortable being told where the lane boundary is, and staying inside it.
7 to 10 years multi-location field operations leadership
Has personally terminated a supervisor or manager, with documentation
Describes regular jobsite and branch presence in specific terms
Reacts calmly to a defined authority lane.
Commutable to Lexington SC, or confirmed willing to relocate

Responsibilities

Four Branch Managers, directly. Their performance, their development, and their accountability.
Production capacity and start readiness across all markets, so builder commitments are confirmed before schedules are affected.
Field execution of company installation and conduct standards by branch staff, installers, and subcontractors.
Branch KPIs: schedule compliance above 95%, labor efficiency at 20 to 23% of revenue, rework dispatch rate under 20%, zero preventable accidents.
Corrective action and termination decisions at the branch level, following a documented process.
Real field presence. Branch visits, jobsite verification, and ride-alongs, weekly. This job is not run from a desk.