Director of Operations

Gulph Creek Hotels • King of Prussia, PA

38d • Onsite

About The Position

Plan and manage the functions of the hotel including Front Office, Housekeeping, Laundry, and complimentary Food & Beverage to achieve customer satisfaction and quality service while meeting financial goals. This position is responsible for short- and long-term planning and day-to-day operations of these areas. The Director of Operations develops and recommends the budget, marketing plans, and objectives, and manages within those approved plans.

Requirements

• Minimum of 2 years of hotel experience in operations, food and beverage or administration.
• Basic experience with Microsoft Office is required.

Nice To Haves

• Previous management experience preferred.

Responsibilities

• Manage staff and daily operations in the absence of the General Manager.
• Understand and follow policies and procedures for the hotel’s key control system and ensure others are trained in the same.
• Ensure hotel staff, including all new-hires, know and understand the importance of guest satisfaction, and are trained to meet service standards; develop added-value customer service programs.
• Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Implement and practice guest service initiatives.
• Assist General Manager with onboarding and training new team members.
• Other duties as assigned or required based on hotel needs.
• May be required to work nights, weekends, and/or holidays to ensure hotel operations run smoothly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed