Director of Operations

Keller Executive Search • New York, NY

18h • $160,000 - $220,000

About The Position

This is a position within Keller Executive Search and not with one of its clients. The Director of Operations in New York builds strong operational governance for Operations, partnering with stakeholders to improve performance, quality, and candidate and client experience.

Requirements

• Knowledge of relevant local regulations and best practices that impact Operations operations.
• 10+ years of progressive experience in Operations leadership roles, including people management.
• Experience managing budgets, vendors, and complex initiatives end-to-end.
• Data-driven approach with comfort using metrics, reporting, and process improvement methods.
• Bachelor’s degree required; advanced degree or professional certification preferred.
• Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment.
• Strong stakeholder management and experience working across functions and geographies.

Responsibilities

• Manage budgets, vendors, and resource planning for the Operations function.
• Define and execute the Operations strategy aligned with business priorities and service standards.
• Present insights and recommendations to leadership, translating data into practical action.
• Ensure adherence to internal policies, quality standards, and relevant regulatory requirements.
• Establish KPIs, dashboards, and operating rhythms to track outcomes and drive continuous improvement.
• Partner with sales, delivery, research, and leadership teams to streamline workflows and remove friction.
• Lead, coach, and develop a high-performing team, setting clear goals and accountability.

Benefits

• Salary range: 160,000 - 220,000
• Opportunities for professional growth through leadership development and high-visibility projects.
• Flat management structure with direct access to decision-makers.
• Open communication environment.
• Full medical coverage.
• Flexible working arrangements, subject to role and local policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 51-100 employees