Director of Operations

Blueberry Pediatrics

21d•$144,000 - $160,000

About The Position

Blueberry is seeking a Director of Operations to lead critical functions and teams across its urgent care business and expanding business lines. The role supports the company’s mission to provide accessible, affordable pediatric care while ensuring the sustainability of its business model. The Director will own significant components of the P&L and help deliver a strong member care experience, including timely responses and customer support. This position reports to the Vice President of Operations. The Director will champion responsible AI use and process improvement across Operations, developing and improving AI-powered workflows and recommending tools to increase efficiency. The role also oversees capacity planning and forecasting, clinician staffing, licensing and credentialing, medical-kit supply chain operations, and customer-support improvement initiatives. As Blueberry enters new business lines, the Director will help shape clinical operations strategy and maintain the member experience. The Director will define and manage KPIs with functional leaders, lead cross-functional initiatives, communicate actionable insights to leadership, and coach and manage functional owners, including managers and individual contributors.

Requirements

5 to 7 years of healthcare operations experience.
Process-oriented and detail-oriented, with an ability to identify and fix inefficiencies.
Passion for and demonstrated excellence in solving complex operational problems.
Genuine interest in automation, tooling, and AI.
A track record of exceeding financial and operational goals.
Strong quantitative instincts and comfort analyzing and reasoning from data alongside qualitative insights.
Ability to operate amid ambiguity, make decisions, and thrive in a high-growth environment.
Clear written and verbal communication skills, with the ability to build trust and consensus across clinical, growth, product, and leadership teams.

Nice To Haves

Experience owning margin, costs, or P&L.
Familiarity with telehealth staffing processes, software, and reporting tools.
Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes with health insurance plans.
Experience managing an international supply chain, from sourcing and packaging through third-party logistics fulfillment and last-mile deliveries.
People-management experience, including coaching and developing direct reports.

Responsibilities

Champion responsible AI use and process improvement across the Operations department.
Build, test, launch, and continuously improve AI-powered workflows.
Scope and prioritize initiatives for the greatest return on investment, and recommend tools to improve team efficiency.
Own supply-and-demand models across business lines and partner with a data scientist to refine forecasting algorithms.
Develop and manage long-term capacity-planning strategy and models to support growth targets.
Improve clinician staffing processes across multiple business lines, including automation of centralized staffing and clinician workflows.
Develop automated reporting and oversight to ensure clinician licenses and credentials remain active.
Support management of third-party licensing and credentialing vendors as needed.
Partner with the growth team to forecast licensing and credentialing needs and address payer credentialing bottlenecks during client implementations.
Partner with the Supply Chain Manager to improve medical-kit delivery times, inventory management, and supply-and-demand forecasting.
Identify supply-chain savings while maintaining device quality.
Work with customer-support leadership to implement automation while preserving personalized service.
Collaborate with product and engineering on improvement initiatives for the product roadmap.
Build strong working relationships across clinical, growth, product, and leadership teams.
Lead cross-functional special initiatives and contribute to workgroups and strategic planning.
Translate data and project updates into actionable insights and clear recommendations for leadership.
Coach and manage a team of functional owners, including managers and individual contributors, to execute operational initiatives.