Director of Operations
About The Position
Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well-known family of brands, which include Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels. Do you aspire to be a Hospitality Leader and are for career GROWTH? Do you have a deep routed belief that great teams are made with amazing PEOPLE; people like you? At Sandman Hotel Group, we pride ourselves on rising to the CHALLENGE, striving to achieve exceptional results while operating hotels with professionalism and hospitality. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We currently have an opportunity for an energetic, service-oriented leader to join our Team. Successful candidates will be given the opportunity to work with all aspects of operating a hotel and leading the team to ensure superior guest and team satisfaction. Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in: Going above and beyond our guest's expectations. Mentoring and developing our Team Members. Delivering exceptional financial results, including maximization and effectively managing expenses and labor.
Requirements
- Minimum of 2 years Hotel Management Operational experience, or 1-2 years Sales or Rooms Division Manager experience.
- Exceptional Leadership skills.
- Commitment to exceeding Guest expectations.
- Computer literate with knowledge of a variety of computer software applicationsincluding the Microsoft Office Suite (Excel, Access, Word, Power point), and Hotel PMS's.
- Superior written and verbal communication skills.
- Excellent organizational and time management skills with the ability to set priorities for self and others in the hotel.
- Ability to develop and motivate staff to achieve challenging goals.
Nice To Haves
- Diploma or Degree in Hotel/Restaurant Management would be an asset.
- Food and Beverage Management experience would be an asset.
- 'Hands-on' Management style.
Responsibilities
- Supervising & Directing all operational aspects of the Hotel.
- Achieving Revenue & Sales goals.
- Implementing the approved budget and monitoring revenues and costs on a daily basis, and taking corrective action when necessary.
- Controlling costs by adhering to standards of operations for forecasting, budgeting, scheduling & payroll control.
- Meeting high levels of service by assisting the employees to provide superior guest service.
- Maintaining a high level of professionalism in appearance, conduct, ethics and image.
- Assists associates in gaining the same high level of professionalism.
Benefits
- Rewards & Recognition
- Free Parking
- Discounted Hotel Stays for Team Members and Family & Friends rates too!
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Preferred Rates for Dallas Stars NHL Games
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- Milestone Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
