Director of Operations

PlanITROI, LLC•Youngsville, NC

2d•Onsite

About The Position

PlanITROI is seeking a results-driven, hands-on Director of Operations with expertise in scaling complex, high-mix operations and building, leading, and growing a team of "A" players to help scale our state-of-the-art ITAD Operations facility in Youngsville, NC. The Operations environment comprises Receiving, Production, Repair, Quality Control, CKB, Parts, Finished Goods, eCommerce/fulfillment, and Logistics. This role will own end-to-end operational performance from intake through finished goods and shipping. The Director of Operations must be a leader and coach with experience managing an Operations and Production Team, delivering comprehensive training and guidance. The successful candidate will own the development, implementation, and maintenance of re-manufacturing processes and system-directed workflows to meet and exceed SLAs and production requirements. This role will also ensure the highest level of product quality, operational efficiency, and scalability. The ideal candidate brings a track record of driving productivity through process standardization, automation, and data-driven decision-making.

Requirements

10+ years of progressive operations leadership experience in manufacturing, re-manufacturing, ITAD, or high-volume technology environments
Must have experience in building, leading, and coaching an Operations & Production Team of at least 100 employees
Must have experience in Production Capacity Planning
Deep experience maintaining and operating within ISO 9001, ISO 14001, R2V3, NIST, and NAID standards
Proven experience in formulating and executing innovative strategic plans and initiatives
Experience fine-tuning daily operations, producing an upswing in productivity and a concurrent reduction in costs
Experience in the implementation of streamlined processes and procedures, fostering heightened efficiency
Logistics experience including “Pick & Pack” & Shipping. (eCommerce fulfillment is a plus)
The ability to delegate within control limits and measure results
Proactive, problem solver and strategic thinker with outstanding written & verbal communication skills
Must have the ability to be a “hands-on” leader in a fast-paced, goal-driven environment
Proficiency in Microsoft Office, including Excel & Outlook
Proficiency in ERP/WMS is needed

Nice To Haves

Six Sigma/ Lean Manufacturing certification or training preferred
Experience in the Microsoft Authorized Refurbisher Program is desired
Project Management skills desired

Responsibilities

Provide daily leadership and coaching across all operational functions, ensuring alignment to production targets, quality standards, and safety expectations
Identify and track Operations statistics and metrics, driving KPI's that ensure organizational success.
Own inventory accuracy, visibility, and flow to meet all internal and client SLAs
Ensure timely reporting to internal departments on agreed-upon statistics, units received, production repair, untested, aged, awaiting parts, finished goods, etc.
Ensure timely reporting requested by management or corporate clients
Development and ongoing management of the Non-SN & SN inventory and warehouse functions
Direct daily operations, ensuring balanced workflow, resource allocation, and rapid resolution of operational issues
Partner with Sales and eCommerce to align production output with customer demand and product specifications
Lead demand planning and parts forecasting to ensure uninterrupted repair and production flow
Lead Quality Control operations to ensure finished goods meet or exceed PlanITROI standards and client requirements
Lead repair operations, including triage, functional repair, imaging, and rework processes
Drive continuous improvement through Kaizen events, Lean principles, and strict adherence to 5S standards
Ensure compliance with R2V3, ISO, NIST, and NAID standards, including documentation, process adherence, and evidence tracking