Director of Operations
About The Position
Early Autism Services is a leading provider of Applied Behavior Analysis (ABA) services with a national presence, committed to delivering high-quality care to children with autism and other developmental disabilities. Our team of skilled professionals is dedicated to providing compassionate and effective treatment, and we are looking for a Director of Operations to support the seamless coordination of care and operations across our Michigan market. Early Autism Services is seeking a strategic Director of Operations to drive operational excellence, scalability, and growth across our clinics in Michigan. In this onsite, field-based leadership role, you will oversee clinic performance, manage administrative teams, and ensure the consistent execution of workflows. This position is ideal for a data-driven leader who excels at building systems, coaching teams, and fostering community relationships to support market expansion and maintain high service delivery standards.
Requirements
- Proven success in clinic management, administrative workflows, and managing intake systems.
- Ability to lead through systems and measurable outcomes, with specific experience supporting new clinic launches and market expansion.
- Capable of building trust, transparency, and alignment across clinical and administrative teams.
- Highly organized, proactive, and committed to onsite, field-based leadership, including regular weekly or bi-weekly clinic visits and walkthroughs.
Nice To Haves
- Aba and Wayne County Medicaid understanding
Responsibilities
- Oversee daily and weekly clinic operations, managing budget performance (including revenue and cost drivers) and ensuring cross-functional alignment.
- Serve as the primary escalation point for operational, staff, and client concerns to ensure timely resolution.
- Lead and develop Clinic Coordinators and administrative staff.
- Establish clear accountability structures and provide ongoing coaching and training to strengthen leadership capability and ensure consistent execution of daily tasks.
- Own the full local intake process—from new client inquiries to service coordination—and monitor intake metrics to identify growth barriers.
- Coordinate new clinic launches and build referral networks within the community to sustain long-term market presence.
- Monitor key operational metrics such as clinic hours, utilization, and cancellations.
- Implement scalable solutions to improve efficiency and maintain accurate reporting tools to provide leadership with insights for business planning.
- Manage day to day oversight of Wayne County Medicaid Contract and ensure Early Autism Services successfully delivers care in accordance with contract and clinical standards.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
