Director of Operations

Tensec•Miami, FL

24d•Hybrid

About The Position

Tensec is a global fintech founded in 2023, focused on enabling small and medium-sized businesses (SMBs) to engage in global trade through user-friendly, efficient, and secure global transaction banking solutions. The company's founders have a strong track record in building and exiting startups, leading global teams at major financial institutions, and are aiming to disrupt the cross-border B2B financial services industry. Tensec emphasizes a strong cultural DNA, fostering an environment where human and organizational potential can be unleashed, driven by a mission-oriented, high-performing team. The company has a diverse and global team with members in San Francisco, New York, Miami, Monterrey, and Sao Paulo, and is backed by prominent venture capital firms and angel investors. Tensec operates with a fast-paced, decisive approach, valuing speed and autonomy, and providing employees with the necessary context and freedom to make decisions.

Requirements

8+ years in operations, treasury operations, or financial infrastructure roles — preferably in fintech, payments, or a regulated financial services company operating across multiple jurisdictions.
A builder mindset: you think about what the function looks like at ten times the current complexity before you design it for today.
Intellectually honest and relentlessly curious; comfortable becoming the expert fastest and bringing others along with you.
High agency — you take ownership of outcomes, not just tasks; when something is unclear, you clarify it; when something is broken, you fix it.
Comfortable with multi-jurisdictional operations: trade finance structures, AI-governed treasury systems, and cross-border regulatory complexity are familiar territory.
Fluent in English; Spanish or Portuguese a meaningful plus given our Brazil and Mexico operations.
Based in New York, NY or Miami, FL; ability to travel.
Experience at a cross-border payments company, FX platform, or trade finance firm with operations in Latin America.
Familiarity with AI compliance review tools, treasury automation platforms, or orchestration infrastructure in financial services.
Exposure to US financial licensing, MSB registration, or state-level money transmitter requirements.
Genuine fluency in how cross-border trade, treasury, and FX infrastructure actually work — not just what the pitch deck says.
High agency — when something is unclear or broken across operations, you fix it without waiting for a playbook; you own outcomes, not job descriptions.
A systems thinker who designs for scale: you think about what the operational machine looks like at ten times complexity before building it for today.

Responsibilities

Serve as the first point of contact for day-to-day operational and cross-functional questions from the COO, CPO, and senior management teams; own the COO-level operational machine.
Advise the product team on operational and legal requirements for the client onboarding experience; coordinate legal review of onboarding flows and ensure the backend operations organization can deliver what the frontend promises.
Ensure the operations organization provides the support the PMO function requires to execute cross-functional initiatives.
Ensure the operational tools teams rely on are deployed responsibly and that AI-generated outputs are used appropriately across client-facing and internal workflows.
Build the proprietary orchestration layer that sits above Tensec’s existing vendor infrastructure, giving Tensec the flexibility to operate across any rail and in any market on its own terms.
Manage and expand the vendor network, including existing infrastructure partners powering Asia and EU corridors; evaluate, negotiate, and onboard new partners as Tensec enters additional markets.
Work with engineering and product to develop and continuously improve the orchestration technology that makes Tensec’s treasury function intelligent, automated, and scalable across all corridors.
Advise on the requirements for the risk framework governing treasury operations, ensuring the infrastructure built is designed to support risk program ownership rather than replace it.
Own the operational and legal groundwork for existing licenses and partnerships, and US market entry, targeted for H2 2026; identify and manage the regulatory, banking, and operational dependencies that make a US launch clean and defensible.
Monitor and advise on the AI governance requirements that will apply to Tensec’s US operations and ensure US market entry accounts for emerging AI transparency and accountability obligations.
Build and maintain operational dashboards, playbooks, and escalation paths that give leadership real-time visibility into cross-market operational health.
Serve as the internal resource for People & HR matters across all three jurisdictions in coordination with the COO.