Soaky Mountain Waterpark Director of Operations

Wilderness Resort•Sevierville, TN

12d

About The Position

SUMMARY: Manages, directs and controls all operational aspects of the water park including aquatic managers, supervisors, leads, lifeguards and park services, while maintaining the highest level of safety and guest service standards. This requires constant hands on attention to the staffing and organizing of team to ensure guest satisfaction and to minimize the potential for operational risks, including injuries and illness. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Plans, staffs, organizes, controls and directs all team members in waterpark operations and facilities. Assures operational compliance with all attraction/slide manufacturer operations and maintenance manuals as published by the respective manufacturer. Assures, that operationally, the aquatics program meets and exceeds industry safety standards. Direct and coordinate various activities designed to promote and maintain a high level of employee morale. Observe and evaluate employee performance and complete required performance reviews Ensure employee schedules are completed, approved, and posted in a timely fashion Reviews injury/injury reports and conducts cause and origin investigations, as necessary to prevent recidivism. Reviews all operational checklists for deficiencies and makes the necessary corrections Ensures that all staff are appropriately certified and or licensed as required by industry standards Responsible for interviewing, hiring and terminating of departmental staff in compliance with the company policy as well as following procedures for appropriate corrective action, when applicable Ensures waterpark cleanliness at all times during both operational and non-operational hours. Works to Maintain proper lifeguard assignments, break, and staffing levels as dictated by Operating Guidelines and Management Ability to recognize unsafe situations, cease operations and notify upper management of the concern Provide input to Management and ownership on existing staffing matrix in each of the areas of responsibility Prepares Aquatics and Park Services budgets for approval and assures approved operating budget is within guidelines. Report on a weekly basis to the General Manager an analysis of labor finances and safety reporting. Maintains a healthy and safe working environment for all staff and assures compliance with all safety policies, procedures and sop; Communicates with Risk Management Consult General Manager prior to making any marked changes to our product lines or general practices. Provide monthly commentary on the profitability performance in each of the areas of responsibility at month end budget P&L statement as well as attend the monthly financial performance review calls. Work closely with the Sales and Marketing department to execute all group and special event functions. All other duties as assigned by management.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or five years of experience in aquatic management or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment
Ability to be covered by and maintain company insurance
Have or attain an International Lifeguard Training Program Instructor License or company approved equivalent.
Strong leadership skills and ability to motivate people.
Requires good negotiation and listening skills.
Ability to act independently with little supervision.
Hands on manager, well organized, detail oriented, creative thinker.
Skilled in problem solving and staff training.
Efficiently handle multiple duties.
Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, and calculator.
Requires a good understanding of company policies and procedures.
Working knowledge of resort amenities, room designs, and general golf knowledge.
Ability to handle stressful situations
Good attendance and punctual
Exhibits professionalism
Exhibits good grooming habits
Wear appropriate uniform
Works efficiently
Follows all company policies, standard operating procedures and handbook
Conducts themselves in a professional manner and positive attitude
Regularly sit, stand, walk, use hands to finger, handle or feel, reach with hands or arms, and talk or hear
Occasionally climb or balance, and stoop, kneel, crouch, or crawl
Regularly lift up to 10 pounds
Occasionally lift up to 25 pounds
Occasionally lift up to 100 pounds with assistance
Close Vision, Distant Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus

Responsibilities

Plans, staffs, organizes, controls and directs all team members in waterpark operations and facilities.
Assures operational compliance with all attraction/slide manufacturer operations and maintenance manuals as published by the respective manufacturer.
Assures, that operationally, the aquatics program meets and exceeds industry safety standards.
Direct and coordinate various activities designed to promote and maintain a high level of employee morale.
Observe and evaluate employee performance and complete required performance reviews
Ensure employee schedules are completed, approved, and posted in a timely fashion
Reviews injury/injury reports and conducts cause and origin investigations, as necessary to prevent recidivism.
Reviews all operational checklists for deficiencies and makes the necessary corrections
Ensures that all staff are appropriately certified and or licensed as required by industry standards
Responsible for interviewing, hiring and terminating of departmental staff in compliance with the company policy as well as following procedures for appropriate corrective action, when applicable
Ensures waterpark cleanliness at all times during both operational and non-operational hours.
Works to Maintain proper lifeguard assignments, break, and staffing levels as dictated by Operating Guidelines and Management
Ability to recognize unsafe situations, cease operations and notify upper management of the concern
Provide input to Management and ownership on existing staffing matrix in each of the areas of responsibility
Prepares Aquatics and Park Services budgets for approval and assures approved operating budget is within guidelines. Report on a weekly basis to the General Manager an analysis of labor finances and safety reporting.
Maintains a healthy and safe working environment for all staff and assures compliance with all safety policies, procedures and sop; Communicates with Risk Management
Consult General Manager prior to making any marked changes to our product lines or general practices.
Provide monthly commentary on the profitability performance in each of the areas of responsibility at month end budget P&L statement as well as attend the monthly financial performance review calls.
Work closely with the Sales and Marketing department to execute all group and special event functions.
All other duties as assigned by management.