Director of Operations

Allied Universal • Boston, MA

22d • $72,000 - $82,000

About The Position

Allied Universal is hiring a Director of Operations to manage onsite Account Managers and ensure client satisfaction and strong Security Professional performance across multiple branch locations and client sites. The role oversees operations for clients in vertical markets such as healthcare, commercial real estate, government, and hospitality. It promotes employee engagement, operational performance, and an exceptional employee experience in alignment with the company’s iCARE Leadership approach.

The Director leads and mentors Account Managers, builds client relationships, oversees service quality and compliance, analyzes operational metrics, and develops security and safety plans. The role also works with branch leadership to strengthen financial performance, grow revenue, control expenses, improve collections, and develop business within existing client operations.

Requirements

• One of the following education and management experience combinations: bachelor’s degree in criminal justice, business, or a related field and three years of management experience in a high-volume workforce environment or service industry; associate’s degree in one of those fields and five years of such management experience; or high school diploma or equivalent and seven years of such management experience.
• Current driver’s license if using a company or personal vehicle to conduct business, such as client visits or networking events.
• At least two years of experience driving operational goals and metrics.
• At least two years of experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• Law enforcement, military, contract security services, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, coach, support, and recognize Account Managers while fostering accountability, collaboration, inclusion, open communication, professional development, and succession planning.
• Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
• Develop and implement corrective action plans to address operational improvement opportunities.
• Oversee Account Managers to deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and improve operational metrics and KPIs using Allied Universal’s Business Intelligence Platform.
• Identify and mitigate security risks, and develop and implement security protocols, training, and response plans.
• Promote workplace safety by developing action plans to prevent work-related injuries.
• Work with branch leadership to improve portfolio financial performance through budget allocation, revenue growth, reduced non-billable overtime, improved cash collections, and expense control.
• Collaborate with leadership to drive organic business growth within existing client operations.
• Incorporate the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into leadership.

Benefits

• Base wage of $72,000–$82,000, plus bonus opportunities, an auto allowance, and a fuel card.
• Internal advancement opportunities.
• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director