Director of Operations (DOO)

Hyatt Place Bloomington, IN • Bloomington, IN

9h

About The Position

The Director of Operations (DOO) runs the hotel in the General Manager's absence. The role assists department heads and managers, inspires employees, and engages with guests while operating an efficient and profitable business that delivers a superior guest experience.

The DOO oversees the hotel's daily operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales. The role provides sales leadership, supports marketing the hotel's products and services, recruits and develops employees, and works with departments to achieve budgets and maintain strong working relationships. It also contributes to the hotel's annual budget, tracks performance, prepares and explains monthly financial reports, and delivers financial results while maintaining guest relations.

The position supports a clean and safe hotel, motivates and mentors employees, and helps guests promptly. The company describes a fast-paced, changing work environment with an engaged team and offers support and development for its team.

Requirements

• Ability to handle daily hotel operations and oversee multiple hotel departments.
• Ability to market the hotel's products and services to exceed guest expectations.
• Sales leadership capability and ability to implement plans to achieve profitability goals.
• Ability to recruit, hire, train, and retain employees.
• Ability to supervise, mentor, and motivate employees.
• Ability to work with departments to achieve budgets and build strong working relationships.
• Ability to create an annual budget, track performance, and produce and explain monthly financial reports.
• Ability to deliver strong financial performance while maintaining guest relations.

Responsibilities

• Run the hotel in the General Manager's absence.
• Oversee daily operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Market the hotel's products and services to exceed guest expectations.
• Provide sales leadership and implement plans to achieve profitability goals.
• Recruit, hire, train, and retain employees.
• Supervise, mentor, and motivate hotel employees.
• Assist guests promptly and provide a superior guest experience.
• Work with departments to achieve budgets and build strong working relationships.
• Motivate the team and ensure the cleanliness and safety of the hotel.
• Create the hotel's annual budget and track performance throughout the year.
• Produce and explain monthly financial reports.
• Deliver strong financial performance while maintaining guest relations.

Benefits

• Monthly bonus program, including performance-based bonuses.
• Health insurance.
• Dental insurance.
• Vision discount plans.
• Paid time off after 60 days of employment.
• 401(k) plan.
• Discounted hotel rooms.
• Wellness resources.
• A great work environment with an engaged team.
• Support and development for the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed