Director of Operations (DOO)

Hampton Inn & Suites Scottsdale Shea Blvd AZ•Scottsdale, AZ

10d

About The Position

The Director of Operations (DOO) runs the hotel in the General Manager’s absence. The role assists department heads and managers, inspires employees, and engages with guests while operating an efficient, profitable business that delivers a superior guest experience. The Director of Operations oversees the hotel’s daily operations and works with departments to meet budgets, maintain cleanliness and safety, build strong working relationships, and deliver strong financial performance while maintaining guest relations. The role also contributes to the hotel’s annual budget, tracks performance throughout the year, and produces and explains monthly financial reports.

Responsibilities

Run the hotel in the General Manager’s absence.
Oversee daily operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
Market the hotel’s products and services to exceed guest expectations.
Provide sales leadership and implement plans to achieve profitability goals.
Recruit, hire, train, and retain talent.
Supervise, mentor, and motivate hotel employees.
Assist guests promptly and provide excellent service.
Work with departments to achieve budgets and build strong working relationships.
Promote and ensure hotel cleanliness and safety.
Create the hotel’s annual budget and track performance throughout the year.
Produce and explain monthly financial reports.
Deliver strong financial performance while maintaining guest relations.